Sulaksa Jeevakumar
Problem-solving technical support specialist with a flair for innovation
Ottawa, ON · 20-30 hrs/week
Skills
Experience
- Access to Justice Software Tester · Community Legal Education Ontario03-01-2023
• Performed comprehensive testing of software applications to identify defects, improve functionality, and ensure quality assurance standards were met. • Utilized strong organizational skills and attention to detail in designing, editing, and interpreting reports and documentation.
- Power Solutions Developer · Bank of Canada05-16-2022 – 08-26-2022
• Developed and maintained PowerApps solutions and Dynamics 365 customizations to meet business needs, resulting in an increase in operational efficiency and accuracy. • Demonstrated curiosity and problem-solving skills by digging for information and identifying gaps in processes to make recommendations for improvement.
- Technical Support Representative · Best Buy Canada12-06-2021 – 04-30-2022
• Provided exceptional customer service by resolving technical issues, troubleshooting and repairing electronic devices, and explaining complex technical concepts to non-technical customers. • Utilized strong time management and multitasking skills to prioritize and complete tasks in a fast-paced environment.
Education
- Carleton UniversityBachelor's Degree, Computer Science
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