Tanya Lizama

About

With a Bachelor of Arts in English from the University of Belize and an Associate's Degree in Computer Information Systems from St. John's College Junior College, I have cultivated a diverse career spanning over 15 years. Currently, I am a top-rated researcher, writer, editor, and quality assurance professional on Upwork, providing high-quality services to various clients since 2015. I also deliver training and consulting services through Quality Consulting & Business Services. As the owner/operator of Sheena Jean's Boutique & Thrift since 2010, I manage daily operations and customer service. My previous roles include Quality Manager and Executive Support Manager at Belize Telemedia Limited, where I oversaw quality management processes and provided executive support to the CEO. Additionally, I have experience as a Quality Assurance Supervisor, Training Facilitator, and Loan Processor at Infotel International Limited, and as a Productions Coordinator at 13 Productions.

Experience

• Top-Rated Researcher | Writer | Editor/Proofreader | Quality Assurance Professional · Upwork08-01-2015

  Provided high-quality research, writing, editing, and quality assurance services to various clients.

• Trainer | Business Services Consultant | Independent Contractor · Quality Consulting & Business Services06-01-2014

  Delivered training and consulting services to improve business operations and efficiency.

• Owner/Operator · Sheena Jean's Boutique & Thrift08-01-2010

  Managed daily operations, sales, and customer service for a boutique and thrift store.

• Quality Manager - Commercial Division · Belize Telemedia Limited08-01-2022 – 12-01-2022

  Oversaw quality management processes and ensured compliance with commercial standards.

• Executive Support Manager - Office of the CEO · Belize Telemedia Limited05-01-2014 – 06-01-2014

  Provided executive support to the CEO, managing schedules, communications, and special projects.

• Manager, Quality of Service - Division of Customer Services & PR · Belize Telemedia Limited08-01-2010 – 05-01-2014

  Managed quality of service initiatives and customer service operations to enhance client satisfaction.

• Quality Assurance Supervisor · Infotel International Limited01-01-2008 – 01-01-2009

  Supervised quality assurance processes to ensure service standards were met.

• Training Facilitator · Infotel International Limited01-01-2007 – 01-01-2008

  Facilitated training programs to enhance employee skills and performance.

• Loan Processor · Infotel International Limited01-01-2006 – 01-01-2007

  Processed loan applications and ensured compliance with financial regulations.

• Productions Coordinator · 13 Productions - A Media Production & Advertising Agency01-01-2006 – 06-01-2006

  Coordinated media production projects and managed advertising campaigns.

Education

• University of Belize (UB)Bachelor of Arts (BA) in English, English Language and Literature/Letters
• St. John's College Junior CollegeAssociate's Degree, Computer Information Systems
• Pallotti High SchoolHigh School, Academic Arts

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