Tiffany Holiman
Fractional Customer Success Executive | Revenue & Retention Optimization | SaaS & Marketplaces
<10 hrs/week
About
Customer Success Leader with 12+ years of experience in B2B SaaS, B2B2C marketplaces, and professional services. Specializing in driving growth, retention, and scalable CS operations.
Experience
- Customer Success Consultant (Fractional) · Self-Employed2024 – Present
Revenue & Retention Optimization.
- Senior Director, Customer Success · Vivian Health2023 – 2025
Increased retention to 91% through proactive customer health monitoring and strategic executive engagement. Generated $1M in upsell revenue by leveraging data-driven insights.
- Director & Senior Director, Client Services · Access TeleCare2021 – 2023
Led and scaled Customer Success strategy, increasing client engagement by 32% through a refined success framework.
- Client Alignment Executive · Netsmart2018 – 2021
Managed strategic enterprise SaaS accounts, ensuring a seamless alignment between business objectives and CS strategy.
- Marketing & Client Development Manager · Forvis Mazars2012 – 2018
Led client growth and engagement initiatives, driving $1.5M in new business acquisition.
Education
- Missouri State UniversityB.S., Health & Wellness Promotion
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Chris D.Customer Success Leader | Customer Advocate | Cross-Functional Team Builder | Process InnovatorHire Tiffany through Pangea
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