Wendy Jeptoo

About

With a Bachelor's degree in Telecommunications Engineering from Kabarak University, I have developed a strong foundation in technical and operational skills. My professional journey includes diverse roles, such as Operations Support Specialist at The Masketeers, where I ensured compliance with hotel policies, managed daily operations, and collaborated on marketing strategies to enhance customer satisfaction. As a Switchboard Operator for the County Government of Uasin Gishu, I excelled in call routing, troubleshooting telecommunications systems, and supporting internal communications. My early experience as a Cyber Cafe Assistant at Jaybees Tech Services honed my technical support skills, including hardware and software troubleshooting, cash management, and equipment maintenance. I am passionate about leveraging my technical expertise and operational acumen to drive efficiency and customer satisfaction in dynamic environments.

Experience

• Operations Support Specialist · The Masketeers (Hotel & Café)10-01-2023 – 12-01-2024

  Ensure compliance with hotel policies and procedures to maintain a high standard of service. Manage daily operations, including handling guest inquiries, ensuring a welcoming environment, and assisting customers with requests. Operate hotel machinery (e.g., point-of-sale systems, kitchen equipment). Collaborate with management to create and execute marketing strategies, leading to increased customer engagement and satisfaction.

• Switchboard Operator · County Government of Uasin Gishu02-01-2023 – 04-01-2023

  Managed call routing and switchboard operations, ensuring seamless communication and timely connection across departments. Troubleshot telecommunications systems to address technical issues, ensuring systems were secure and data was protected. Assisted in the documentation and maintenance of comprehensive call logs, including time, date, and details for future analysis. Provided internal communication support, enabling efficient collaboration across teams. Contributed to improving network performance by identifying areas for system optimization and recommending improvements.

• Cyber Cafe Assistant · Jaybees Tech Services05-01-2020 – 09-01-2020

  Assisted customers with internet usage, providing troubleshooting support for both hardware and software issues. Managed and maintained hardware/software setups, ensuring systems were up to date and functioning properly. Provided technical assistance for printing and scanning services. Managed cash transactions, ensured proper account balancing, and reconciled financial records. Conducted regular maintenance checks on equipment.

Education

• Kabarak UniversityBachelor's degree, Telecommunications Engineering
• Kabarak UniversityBachelor of Science

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