Xiomara Rosario

About

With a strong foundation in psychology from the Borough of Manhattan Community College, I have cultivated a diverse career across various industries. Currently, I serve as a Customer Care Advocate at Highmark Health, where I address customer inquiries and ensure satisfaction. Previously, I was a Technical Support Specialist at Electrify America, where I honed my skills in customer relations and technical problem-solving. My experience as a Case Investigator at Insight Global involved conducting thorough investigations and data analysis. I also have a background in sales, having worked as a Sales Specialist at Market Value LLC, where I enhanced customer engagement and sales performance. Earlier in my career, I managed operations at My Treehouse Early Development Center, overseeing staff and developing marketing strategies. My varied roles have equipped me with a unique blend of skills in customer service, technical support, and management.

Experience

• Customer Care Advocate · Highmark Health04-01-2023

  As a Customer Care Advocate, likely responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction with Highmark Health services.

• Technical Support Specialist · Electrify America05-01-2022 – 03-01-2023

  Responded to questions and requests from internal and external customers, ensuring requests were completed accurately and timely. Built strong customer relationships to ensure a positive experience with Electrify America.

• Case Investigator · Insight Global06-01-2020 – 04-01-2022

  As a Case Investigator, likely responsible for conducting investigations, gathering and analyzing data, and compiling reports to support case resolutions.

• Sales Specialist · Market Value LLC10-01-2019 – 05-01-2020

  Welcomed customers, maintained floor appearance, directed customers to goods, and operated cash registers. Ensured the company made more sales and provided customers with products suited to their needs.

• Manager · My Treehouse Early Development Center09-01-2018 – 10-01-2019

  Planned, organized, maintained, and managed the operations of the Child Care Center. Served as Head Teacher for preschool children and supervised campus technical/support staff. Hired, evaluated, trained, disciplined, and recommended dismissal of staff as necessary. Created marketing plans for business through community outreach.

Education

• Borough of Manhattan Community CollegeAssociate of Arts - AA, Psychology
• Borough of Manhattan Community CollegeAssociate of Arts - AA, Psychology

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