Yukisan Tennyson

About

11 plus years of experience in operations, project management, and administrative roles, I excel in managing complex projects and optimizing operational workflows. My strong background in finance and business management enables me to deliver strategic solutions that enhance productivity and foster growth. I am proficient in leading cross-functional teams, implementing process improvements, and ensuring organizational success through meticulous planning and execution. I am seeking a dynamic role in operations, project management, or administration where my skills and experience can contribute to achieving organizational excellence.

Experience

• Operations Manager · Mountain View Auto2020

  Hired by the CEO to Manage business operations of two business areas that specialize in Construction, Auto parts, Car care, and Maintenance services, targeting customers in Kingston, Jamaica. Responsible for overseeing operations, implementing initiatives and facilitating the introduction of innovative business processes, along with providing the essential tools and support required for fostering business expansion. - Achieve a client satisfaction rate of 95% by proactively addressing their evolving needs, ensuring clear communication and resolving issues promptly. - Identify and evaluate partnerships by identifying potential vendors and service providers through assessment of their suitability using performance metrics and alignment with our business objectives. - Drive strategic planning initiatives, resulting in a 30% increase in revenue and a 20% reduction in operational costs, surpassing key performance indicators. Achieved by identifying new business opportunities and ensuring alignment with organizational goals. - Negotiate and manage agreements by securing favorable contracts with service providers, while maintaining ongoing relationships which led to successful partnership outcomes and operational efficiency. - Manage business operations and resource allocation to achieve consistent operational excellence. - Utilize data-driven insights to make informed financial decisions and recommend strategic adjustments that led to a 25% improvement in product and service quality. - Organize and delegate the daily activities of the business operations team to ensure that tasks are completed on schedule and efficiency is maintained.

• Subject Matter Expert · National Housing Trust02-01-2013

  Provide specialized knowledge and guidance in system automation. My responsibilities include sharing expertise, solving complex problems, advising on decisions, training and on-boarding stakeholders and staying current with industry trends to ensure accurate and up-to-date information dissemination. - Organize data exchange and profile completion efforts, including client on-boarding, data collection and enrollment requests. - Develop and participate in training sessions to educate stakeholders on system functionalities, resulting in a 95% user adoption rate. - Create and execute 10 training schedules daily and provide customer training materials, this resulted in a 100% target attainment in six weeks. - Streamline and monitor the completion of 4 rounds of regression and user acceptability testing, which resulted in a 95% success rate. - Ongoing On-boarding of 1500+ companies to the new system, to achieve a 60% increase in overall efficiency within the next six months. -Gather customer insights, provide technical support and drive continuous improvements to enhance the on-boarding experience. - Conduct regular project status meetings with stakeholders to provide updates on milestones, risks and mitigation strategies.

Education

• University College of the Commonwealth CaribbeanBatchelor's of Science in Business Administration, Business Management

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