Yuriy Petleshkov

About

I am a Bachelor's student in Computer Software Technology/Technician at ВУСИ - Висше училище по сигурност и икономика, a prestigious institution in Bulgaria. I have an Associate's degree in Architectural Technology/Technician from ПГАСГ Арх. Камен Петков, where I developed my interest in design and technology. I have core competencies in HTML5, Node.js, MySQL, Lua, React.js, CSS, Typescript and JavaScript

Experience

• System Administrator · team.blue11-01-2023

  Responsible for managing and maintaining IT infrastructure, ensuring system performance, and providing technical support.

• Project Lead Developer · Detrintix01-01-2020

  Conceptualized and developed captivating game scripts and mechanics. Implemented interactive gameplay features using Lua scripting language. Designed and developed visually appealing and intuitive user interfaces using React.js, CSS, HTML, and JavaScript. Identified and resolved issues related to gameplay mechanics, UI, and performance, ensuring smooth gameplay across platforms. Conducted thorough testing, debugging, and optimization to deliver high-quality games. Created documentation and stayed updated with the latest trends in game development and UI design.

• Customer Experience and Technical Support Specialist · ResultsCX01-01-2023 – 11-01-2023

  Provided top-level high-quality customer support services via telephone. Achieved great customer satisfaction by focusing on clients' needs and offering the best possible solutions. Actively and creatively contributed to the support process, providing the best services and products for clients. Acted as a liaison, provided product/services information, answered questions, and resolved any emerging problems with accuracy and efficiency. Generated sales leads and built sustainable relationships and trust with customer accounts through open and interactive communication. Handled customer complaints, provided appropriate solutions and alternatives within time limits, and followed up to ensure resolution.

• General Manager · Alienhost03-01-2022 – 11-01-2022

  Proactively monitored and ensured the smooth operation of physical servers, game servers, and virtual private servers. Swiftly escalated and resolved server issues, ensuring minimal downtime and uninterrupted service. Analyzed internet traffic patterns, identified and mitigated DDoS attacks, and implemented effective solutions to counter illegal attacks. Managed and executed marketing campaigns, including social media initiatives, to promote the hosting company and attract new customers. Provided round-the-clock support by promptly addressing and resolving customer inquiries through 24/7 live support channels. Performed regular maintenance on websites, servers, and implemented additional functionalities to enhance user experience and meet evolving needs. Continuously monitored and maintained website hosting infrastructure to ensure optimal performance and reliability.

Education

• ВУСИ - Висше училище по сигурност и икономикаBachelor's degree, Computer Software Technology/Technician
• ПГАСГ "Арх. Камен Петков"Associate's degree, Architectural Technology/Technician

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