Zack schofield

About

IT Business Analyst and consultant with 20+ years of professional information technology experience and certified Scrum Master credentials. Expert in eliciting and documenting business/functional requirements, managing backlogs, improving business and technical processes, and translating complex technical ideas into clear, client-friendly explanations. Experienced with user research, interactive mockups, UX/UI improvements, and UAT/regression testing, along with significant hands-on software and engineering background (web applications and scripting) and extensive use of modern requirement/process tools (e.g., Jira/Confluence, Azure DevOps, Axure, Rally) and AI-assisted tooling.

Experience

• IT Business Analyst Consultant & BA Career Coach · Software Technology Group10-01-2015

   Capture and document business and functional requirements (user stories) -- 1 of 4 --  Help define, document, improve, and diagram business and technical processes.  Managed multiple backlogs.  Perform user research studies.  Create interactive mockups.  SCRUM Master for multiple projects  Perform UAT testing.  Help identify and implement UI/UX improvements.  Manage multiple projects and teams simultaneously.

• STG Career Coach and LDS Church Consultant · Software Technology Group02-01-2017

  JIRA, Confluence, Codex, Copilot, Copilot4DevOps, Claude.ai, ChatGPT, Jama, Azure DevOps, LucidChart, Blueworks, Microsoft Office Suite, CRM, Salesforce, Axure, Visio, SAP Business Objects, PeopleSoft

• Software Technology Group (Training & Hiring / PMO Practice) · Software Technology Group02-01-2019

   Assist in training and management of business analysts within he product delivery practice  Creating and managing career development plans for members of the product delivery practice  Perform technical interviews of potential STG employees  Help STG improve process and policy

• IT Business Analyst (Main point of contact between IT team and business) · Franklin Covey07-01-2016 – 10-01-2016

  Axure, JIRA, Gigya, Content Raven, GitHub, Elucidat, Brightcove, Microsoft Office, Outlook, Tortoise SVN, PHP, Moodle, SQL Server, SQL, MYSQL  Main point of contact between the IT team and business, acting as a shield and moderator when necessary.  In charge of gathering requirements, making these requirements into user stories/tasks, and assigning tasks to the developers.  Requirements gathered through one on one meetings, e-mail correspondence, GOTO meetings, and group meetings.  Assisted in identifying vulnerabilities in the current OnDemand platform and brainstorming/implementing solutions to these vulnerabilities.  Managed the integration of SSL into the OnDemand platform.  In charge of managing the project through JIRA system, which includes creation of epics, stories, tasks, bugs, creating and assigning work, estimating difficulty and time frames to complete work product, and providing documented updates to business.  Created integration plans for single sign on services, intellectual property protection, and content storage.  Performed front end, UAT, and regression testing on the LMS system.  Worked closely with development team on assigned tasks, in many cases in a pair programming format to assure requirements are met.

• IT Business Analyst (SCRUM product owner point of contact) · Resource Management Inc. (RMI)10-01-2015 – 05-01-2016

  Axure, Rally, JIRA, Microsoft Office, GOTO, LOGI, Outlook, SQL Server, SQL, Tortoise SVN, Visual Studio, .NET 4.6.1, Angular, C#  Main point of contact between the IT team and business (product owner) using a SCRUM methodology.  In charge of gathering requirements, making these requirements into user stories/tasks, and assigning tasks to the developers. -- 2 of 4 --  Gathered requirements through one on one and group meetings, e-mail correspondence, GOTO meetings, and group meetings.  In charge of managing the project through Rally system, which includes creation of stories, tasks, bugs, creating and assigning work, estimating difficulty and time frames to complete work product, and providing documented updates to business.  Work regularly in AXURE to create clickable mock ups and wireframes for presentation and story requirement purposes.  Performing front end, UAT, and regression testing on the RMICenter.  File bugs through the Rally system and assign them to developers for resolution.  Work closely with development team on assigned tasks, in many cases in a pair programming format to assure requirements are met.  Heavy UX designing to assure business needs are met.

• IT Business Analyst, Software Engineer, Freelance · Freelance10-01-2006 – 10-01-2015

   Created business and functional requirements for various clients.  Worked with client users, stakeholders, developers, analysts, and product owners to gather scope of work and requirements.  Wrote business requirements, functional and non-functional specifications as well as ongoing updates and enhancements.  Experience working with Axure, wire-frames, mock-ups, etc.  Designed, developed, maintained, and updated web applications.  Tested and monitored various software.  Technical writing and high/low level documentation.  Handled all customer interaction from requirements gathering to completion of projects.  Diagnosed and repaired software and hardware issues.

• IT Business Analyst · Governet03-01-2014 – 06-01-2014

  Microsoft Office, Visio, CurricuNet, Jira, Subversion, SQL, SQL Server, Functional Specifications & Documentation, Technical Writing  Creation and maintenance of technical documentation and functional requirements.  Assisted in formatting and editing of user interface template on CurricuNET for new clients.  Gathered requirements from stakeholders.  Use case and user story writing.  Advanced SQL queries.

• Web Developer, Support Engineer · PC Mediks09-01-2010 – 07-01-2011

  C#, ASP.NET, SQL, PC Builds, Hardware Repair  Designed, developed, maintained, and updated web applications.  Captured and authored requirements in user stories and full BRDs.  Diagnosed and repaired software and hardware issues.  Provided support to customers with all levels of computer experience.

• Software Engineer, IT Business Analyst · activePDF05-01-2008 – 09-01-2010

  C#, VB, ASP.NET, VB Script, SQL, MySQL, XML, Cold Fusion, Python, Technical Writing, Requirements Gathering  Identified and resolved bugs in activePDF software.  Wrote scripts in various languages for testing and performance monitoring.  Provided engineering support to enterprise level customers.  Gathered requirements and authored user stories.

• Designer, Developer, Security Associates · Security Associates01-01-2008 – 03-01-2008

  C#, .NET 1.0-3.0, VB, ASP.NET, AJAX, XML, Excel, TortoiseSVN, CSS, HTML, JavaScript, Crystal Reports, Technical Writing  Primary developer.  Designed, coded, debugged, installed, and implemented various products.

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