Zakaria Makboul

About

Experienced IT Consultant specializing in IT Service Management (ITSM) and process automation. I help organizations streamline their operations by implementing efficient workflows and leveraging automation to reduce manual tasks. With a strong foundation in IT delivery and a client-focused approach, I’m passionate about delivering solutions that enhance productivity and drive measurable results. Outside of work, I enjoy diving into the latest tech innovations and staying ahead in the world of IT.

Experience

• Senior IT Consultant - IT Delivery · SMC Consulting06-01-2024

  ITSM Implementation & Optimization: Leading the implementation of IT Service Management (ITSM) solutions tailored to client needs, improving efficiency across service desk, incident, and change management. Process Automation & Workflow Design: Creating automated workflows that streamline operations, enhance productivity, and reduce manual processes for clients across various industries. Technical Consulting & Solution Delivery: Advising clients on best practices for ITSM tool integration, ensuring seamless delivery of solutions that align with business goals. Remote Client Support & Training: Providing comprehensive training and remote support to clients, ensuring successful adoption and maximum impact of delivered solutions. Data-Driven Decision Making: Leveraging analytics to monitor and refine workflows, continuously improving service quality and client satisfaction.

• IT Consultant / Technical Solution Analyst / Service Desk Agent · Econocom Maroc06-01-2021 – 06-01-2024

  - Diagnostique du système informatique - Détection des besoins - Proposition de solutions et dorientations - Accompagnement des collaborateurs - Maintenance and modification of two applications (Moodle / limesurvey) for internal clients as well as the modification and installation of two webapps according to the client's request - Creation of an internet application for econocom maroc which makes - The management of the requests of telework - The possibility to program the times of telework for the totality of the collaborators - Creation / Printing / management of signature of PDF (pay slip) of the collaborator - Created a mass mailing solution that offers flexible email format options according to the client's request while respecting security and confidentiality standards - Participated in the onboarding of three agents, one French and two Dutch.

• Software Development Engineer · CMR-Caisse Marocaine des retraites01-01-2020 – 02-01-2020

  - Participate in the creation of a mass mail / sms notification and integration into an existing code base. - Created a web application to manage the entire notification system - Created a custom back office web application for WRC agents, adapted to the personalized use of the notification system according to the customer's requests.

Education

• Ecole High-TechEngineer's degree, Computer Science
• ISTA NTIC HAY RIAD RABATTechnicien Spécialisé en Développement Informatique

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