Adan Villavicencio

About

Manager of Client and Program Delivery with 10+ years untangling complex business requirements and delivering measurable improvements through business analysis, process optimization, and cross-functional leadership. Skilled in requirements analysis and documentation, EDI integration, KPI/reporting, and translating complex data into actionable recommendations for senior leadership. Leads business analysis teams to implement standardized specifications and development methodologies, improve operational efficiency, and strengthen stakeholder relationships to deliver maximum customer value.

Experience

• Manager of Client and Program Delivery · Buckland | Bridging Gaps | Delivering Maximum Customer Value Through High-Performing Business Analysis Teams09-01-2025

  ♦ Managed 2 cross-functional teams comprised of 4-5 key contributors, implementing streamlined U.S. Import/Export filing processes. Achieved a 60% reduction in processing time, a 90% user adoption rate, and an annual revenue increase of 12% in business development across Mexico and the U.S. ♦ Reduced internal and external resource allocation up to 50% by understanding Customers’ or Service providers’ business and technical requirements, as well as suggesting different approaches that still fulfilled those requirements with less efforts. ♦ Participates in strategic long-term planning with lines of business on regulatory changes which impact business processes ♦ Leads the team that researches, prioritizes, and implements standardized specifications and development methodologies – specifically related to capturing areas for improvement related to technology used in business processes ♦ Prioritizes work in a high-volume, multi-tasking environment to meet tight time-lines and business needs to ensure all service level agreements are met ♦ Builds strong relationships with key clients and partners, with respect to portal applications, gathering user input and feedback.

• Team Lead, Business Analysis · Buckland03-01-2022 – 09-01-2025

  ♦ Managed 2 cross-functional teams comprised of 4-5 key contributors, implementing streamlined U.S. Import/Export filing processes. Achieved a 60% reduction in processing time, a 90% user adoption rate, and an annual revenue increase of 12% in business development across Mexico and the U.S. ♦ Reduced internal and external resource allocation up to 50% by understanding Customers’ or Service providers’ business and technical requirements, as well as suggesting different approaches that still fulfilled those requirements with less efforts. ♦ Participates in strategic long-term planning with lines of business on regulatory changes which impact business processes ♦ Leads the team that researches, prioritizes, and implements standardized specifications and development methodologies – specifically related to capturing areas for improvement related to technology used in business processes ♦ Prioritizes work in a high-volume, multi-tasking environment to meet tight time-lines and business needs to ensure all service level agreements are met ♦ Builds strong relationships with key clients and partners, with respect to portal applications, gathering user input and feedback.

• Business Analyst · Buckland06-01-2018 – 03-01-2022

  ♦ Partnered with the business/user group representatives to understand the business processes and underlying informational and/or process automation needs and then to translate these needs into formal requirements, designs and specifications. ♦ Engaged specific and assigned line(s) of business to ensure inclusion with idea sharing and collaboration at the program management level. ♦ Designed and Implemented multiple EDI Customer engagements which accelerated business processes by up to 80% ♦ Became a SME to execute the end user’s system entries and responsibilities. ♦ Designed user stories and acceptance criteria for review with end users to approve. ♦ Identified opportunities to implement changes to related business practices with process improvements or technology opportunities. ♦ Documented the resulting analysis in an appropriate format including process flows, business rules, workflow descriptions and data definitions. ♦ Developed test strategies, test plans and test cases in order to confirm that test requirements have been met for new and existing functionality and process. ♦ Conducted and lead UAT remediation meetings and documents. ♦ Helped define & recommend system based rules (as needed and where applicable), as well as managed those rules with the system. ♦ Organized projects/deliverables by applying the SDLC principals and fundamentals. ♦ Led and executed project planning activities – timelines, milestones, testing, training and sign off.

• Production Analyst | Business Analyst · Lewis Energy Group08-01-2014 – 06-01-2018

  ♦ Assisted in implementing projects that improve efficiency, reduce expenses and labor costs, while maximizing profits ♦Developed inventory system that allowed better tracking and control of assets ♦ Identified field issues from data gathered and reports to management to maximize cost-savings ♦ Maintained databases for all services provided by the business unit focusing on efficiency through automation

• Student Data and Information Assistant · Texas A&M International University04-01-2014 – 08-01-2014

  ♦ Supported compliance officer by maintaining the entire university’s documentation standards, while assisting in the filing process of appropriate compliance reports with regulatory agencies ♦ Assisted in the dissemination of essential information to students and staff

• Manager Trainee · Hertz Local Edition07-01-2013 – 01-01-2014

  ♦ Supported individual, location, and marginal sales goal achievements, as well as prepared and reviewed operational reports and schedules to ensure accuracy and efficiency ♦ Participated in training experiences to learn new skills and demonstrated increasing proficiency with managerial responsibilities

Education

• East Texas A&M UniversityMaster of Science - MS, Business Analytics
• Texas A&M International UniversityBachelor of Business Administration (B.B.A.), Business Administration and Management, General

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