Adam Sherwin

About

Dynamic Operations Strategist and Founder with 6 years of experience driving continuous improvement, infrastructure design, and cost-reduction initiatives across corporate logistics networks and independent service businesses. Expert in architecting scalable Standard Operating Procedures (SOPs), engineering lean data-tracking models, and establishing KPI frameworks to eliminate waste and protect profit margins. Proven track record partnering with executive ownership to optimize multi-site logistics, manage vendor networks, and implement high-impact technology solutions—empowering growth-focused organizations and service-driven businesses to accelerate operational velocity and achieve sustainable expansion.

Experience

• Owner, Founder · Home Sweet Settled01-01-2026

  • Founded and scaled a specialized aging-in-place and property management services firm from inception, rapidly penetrating the regional market to acquire 40+ unique clients with strong repeat contract traction within the first 6 months • Achieved Certified Aging-in-Place Specialist (CAPS) credentials to design, launch, and monetize specialized service lines, introducing a structured monthly retainer model for proactive, long-term property stewardship • Architected the entire business infrastructure from the ground up, engineering custom, low-overhead standard operating procedures (SOPs) and robust financial expense-and-revenue tracking models strictly utilizing lean digital platforms • Developed and executed a full-lifecycle client acquisition strategy, managing end-to-end sales pipelines, client consulting (Home Safety & Longevity Reports), risk-mitigation audits, and post-service digital reporting for client stakeholders • Directed all boot-strapped marketing, service pricing tiers, capital equipment procurement, and service delivery, scaling the organization into a self-sustaining, profitable entity with zero external debt

• Operations Readiness Manager · Agostino Utilities09-01-2025 – 02-01-2026

  • Directed 24/7 disaster-response readiness and physical facility management across 4 multi-state sites, deploying onsite to coordinate critical logistics, asset dispatch, and vendor contracts for property operations • Managed a team of 4 overseeing 300+ heavy-duty fleet assets (bucket trucks, diggers, trailers), maintaining a 97% fleet availability rate for emergency deployment and spearheading custom equipment purchasing • Engineered and trained teams on a comprehensive mobilization and demobilization protocol, significantly reducing asset turnaround times while streamlining tool tracking and inventory control during high-stress storm responses • Assumed full ownership of corporate safety compliance, designing a rolling tracking matrix for specialized lineman gear inspection while facilitating in-house testing classes to reduce external vendor costs • Established the company’s first structured KPI tracking system, bi-weekly Gemba walks, and fleet telematics, while integrating specialized AI workflows to accelerate team task execution, monitor diagnostics, and drive down operational spend

• Program Manager II, Unified Reverse Logistics · Amazon05-01-2024

  • Oversight of Unified Reverse Logistics (URL) programs across 400+ NA delivery stations (AMZL), optimizing on-road pickups and under-the-roof processing for Customer Returns, Ship with Amazon, and Undeliverable packages • Designed and refined key performance metrics to assess and drive URL network performance, ensuring their integration into network business reviews for strategic decision-making • Developed and implemented glidepaths and continuous improvement programs within URL, resulting in an 11% year-over-year increase in network performance • Conducted in-depth weekly and monthly analyses of On the Road and Under the Roof URL performance, collaborating cross-functionally to identify and execute network-level solutions • Partnered with underperforming regions to address execution misses, driving the development and execution of actionable, achievable plans that improved operational outcomes • Facilitated weekly and monthly business reviews with senior leadership across multiple business lines, maintaining consistent month-over-month improvements in URL processing and reconciliation of customer returns • Collaborated with Learning & Development to create and enhance Standard Operating Procedures (SOPs) and training materials for global operations, ensuring alignment with best practices and operational efficiency

• Program Manager II, Amazon Shipping – First Mile Ops Excellence · Amazon05-01-2023 – 05-01-2024

  • Successful launches of Amazon Shipping across 60+ delivery stations in the USA, with additional rollouts planned for 2024/2025, driving expansion and operational efficiency • Developed and optimized Standard Operating Procedures (SOPs) to enhance experience for shippers, drivers, and associates, while simultaneously improving cost-efficiency and safety protocols • Created and refined 10+ key performance metrics for Amazon Shipping, leveraging in-house dashboards, Excel, and Minitab to collect and analyze data, presenting actionable corrective action plans to senior leadership • Designed and delivered targeted training programs for Amazon Shipping Operators, ensuring seamless launches and continuous process improvements to boost operational effectiveness • Collaborated across multiple business verticals to implement and test technological enhancements, ensuring smooth integration and minimizing disruptions during rollouts • Provided live troubleshooting support both virtually and onsite, quickly diagnosing issues and creating action plans to prevent recurrence and minimize operational downtime • Contributed to multiple Gemba/Kaizen initiatives, driving network-level improvements and refining SOPs to align with evolving operational needs

• Program Manager II, AMZL ACES · Amazon10-01-2021 – 05-01-2023

  • Supported 5 Eastern Pennsylvania delivery stations, hiring and developing a team of 5+ Field Quality Assurance associates • Analyzed KPIs and developed action plans, improving station performance and meeting benchmark standards on worldwide scorecards • Reviewed daily shift plans, identified discrepancies, and used historical data to optimize future planning • Led multiple projects to improve safety, quality, and cost, collaborating with cross-functional teams from start to finish • Served as SME on AMZL standard work practices, developing and educating teams on SOPs • Collaborated with PPO groups and stakeholders to drive network improvements and streamline operations

• Area Manager · Amazon04-01-2020 – 10-01-2021

  • Managed 70+ associates, achieving top 5% Safety and Engagement scores across the Amazon network while overseeing the sortation and loadout of 60,000+ daily packages • Drove a 43% reduction in labor hours for loadout and a 10% improvement in sortation productivity • Trained new managers and promoted associates into Process Assistant and Area Manager roles • Led Safety and Engagement Committees, driving projects like 5S improvements, cart construction, and enhancing associate safety and workflow • Analyzed KPIs, identified root causes of performance issues, and developed action plans to improve safety, cost, and quality

• Account Executive · W.B. Mason08-01-2019 – 04-01-2020

  • Generated over $60,000 in monthly B2B revenue across corporate accounts, specializing in large-scale material handling, shipping/packaging, and facility installations. • Secured daily new account acquisitions through aggressive pipeline development, presenting competitive financial quotes to secure market share.

• Cerner Recruiter · Holland Square Group, an ALKU Company01-01-2019 – 08-01-2019

  • Managed full-lifecycle recruitment and contract placement for healthcare IT consultants across North America, consistently exceeding intensive call and candidate sourcing metrics.

Education

• Plymouth State UniversityBachelor of Science, Business Administration

Similar talent on Pangea

JJustin P.Technical Operations & Program Lead | Optimizing Engineering Velocity & Workflow Efficiency | Cross-Functional Leadership | P&L & Vendor Negotiation | System OperatorRiverview, FLDanielle L.Operations Leader | CX Expert | E-Commerce Panelist | Lean Six Sigma Green Belt | Bucket List EnthusiastLos Angeles, CADestiny D.Operations & Project Manager | Scalable Systems & Processes for Small Online BusinessesPhillipsburg, NJ 08865Kimberly H.Global Operations Executive | Strategic Leadership | Process Optimization & Scaling | Lean Six Sigma Black Belt