Agnes L.

About

Product Design professional with 6 years of experience in fintech startups and tech consulting, excelling in fast-paced, dynamic environments. Experienced at modernizing digital products and delivering intuitive, scalable user experiences. Skilled in business analysis, usability testing, and collaborating with cross-functional teams to solve complex design challenges. Open to full-time roles and freelance opportunities. Portfolio: https://agneslam.design.

Experience

• Experience Designer · Thoughtworks2022-08 – 2024-08

  Led UX initiatives across non-profit, government, and enterprise sectors driving digital transformation and improving user experience at scale. Launched MVP within 5 months, elevated user satisfaction by overhauling UI/UX, and established a scalable design system with comprehensive documentation.

• Product Designer · ADDX2022-01 – 2022-07

  Increased design effectiveness by 25% through A/B testing, boosted investor engagement by refining onboarding workflows, and ensured seamless investor onboarding with a fallback KYC process.

• Product Designer · Grab2021-08 – 2021-12
• User Experience Designer (National Digital Identity/Singpass) · GovTech Singapore2021-05 – 2021-07

  Worked on Singpass Revamp, Remote Auth, and Design System.

• User Experience Designer Intern (Services/Standard Products) · GovTech Singapore2020-05 – 2020-08

  Worked on Digital Workplace mobile application, participated in user research and interface design, information architecture, and usability testing for Digital Business Card and Room Booking System.

• Product Management Mentee · The Product Circle2019-09 – 2019-11
• User Experience Designer Intern (Government Digital Services/PAB) · GovTech Singapore2019-05 – 2019-08

  Worked on ResponderSG, a mobile app for nearby assistance calls from senior citizens. Involved in user research & interface design, application logo design, and usability testing.

• UI/UX Designer · Fairtech Pte. Ltd2018-01 – 2018-07

  Redesigned 8 Canon Regional Offices' website and CMS, enhancing workflows and boosting online traffic.

• Graduate of User Experience Immersive Design · General Assembly2017-08 – 2017-11

  Completed a 10-week immersive program with 5 project deliverables, focusing on user research, UX methodologies, interaction and interface design, prototyping, and testing.

• UI/UX Intern · SGshop (Sanli Group)2017-04 – 2017-06

  Developed brand guidelines, designed banners and email graphics, and created landing pages and web graphics for online marketing.

Education

• Singapore Management UniversityBachelor's degree, Information Systems
• General AssemblyUser Experience Design Immersive, User Experience Design
• Singapore PolytechnicDiploma in Business Information Technology, Business Information Technology

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