Harvey Lao

About

UX Designer with 1 year of experience designing digital solutions and experiences. Adept at managing complex tasks, fostering collaborations, and leveraging data-driven insights. Experienced in tech and entertainment industries, seeking opportunities to support business objectives through intuitive digital designs.

Experience

• Freelance Designer2024-09 –

  -Design and deliver UX/UI screens, ensuring seamless user experiences and adherence to client specs. -Implement and organize design libraries and style guides, ensuring uniformity across the product.

• UX/UI Design Intern · Propane2024-05 – 2024-10

  -Conducted in-depth research and proposed strategic business development initiatives, such as GA4, AI Playbook, and Standard Operating Procedures. -Designed and delivered UX/UI screens for high-profile client projects, ensuring a seamless user experience and adherence to client specifications. -Conducted in-depth research and proposed strategic business development initiatives, such as GA4, AI Playbook, and Standard Operating Procedures. -Partnered with Strategy to create content-rich, client-facing assets that effectively communicated key messages and enhanced client engagement. -Managed multiple concurrent projects, tasks, and deadlines with precision and efficiency, ensuring timely delivery and high-quality results.

• Underwriting Specialist (Client Experience) · Warner Pacific Insurance Services2021-04 – 2023-09

  -Simultaneously managed 100+ client cases, providing efficient organization and support -Conducted market analysis to recommend new benefit programs that improve competitiveness and align with company goals -Maintained consistent and compliant Benefits policies and plans, conducting annual audits of employee benefits programs -Collaborated with payroll/finance teams, and stayed up-to-date on changes in legislation and industry that affect business practices -Acted as primary point of contact for benefits inquiries, providing daily operational support to troubleshoot enrollment and eligibility issues for employees, managers, and other partners -Prioritized and managed tasks while building strong partnerships with stakeholders and maintaining a team player mindset.

• Project Management Intern · 24 & Eight Co.2021-01 – 2021-07

  -Proactively analyze key metrics performances and recommend improvements -Design and implement joint databases to enable collaborative environment -Develop spreadsheets to enhance data readability while reducing noise -Evolve features and formats to simplify and expedite data manipulation

• Competitive Data Analyst · Target Enterprises2020-02 – 2020-07

  -Monitored and organized over $200M of competitor expenditure. -Compiled, analyzed, and presented data to support both internal and external client reports. Prepared spreadsheets, charts, and reports that succinctly summarized data and drew conclusions to support key business discussions. -Interpreted data to answer key strategic questions and inform decision-making processes.

• Office Services Clerk · Chapman Bird and Tessler2019-02 – 2020-02

  -Verified client wire confirmations totaling billions of dollars -Supported Accounts Payable for 50+ high-profile clients, performing data entry, inventory, reception, and other tasks -Managed and sorted hundreds of incoming/outgoing mail daily, facilitated vendor operations and office events, and provided general hospitality

• Front Desk Receptionist · University of California, Santa Barbara2014-11 – 2017-11

  -Represent UCSB in a polite, professional, and timely manner -Offer many hospitality services to students, staff, and guests -Attend administrative duties including phone calls, emails, guest services, and scheduling appointments

• Tennis Camp Counselor · Monterey Tennis Center2014-07 – 2015-08

  -Collaborated in teams to complete tasks while adjusting methods for max efficiency -Followed instructions with attention to detail and adapting the agenda as needed -Improvised and reacted to unexpected problems to amend and prevent issues -Communicated with team members as well as customers with professional attitude

• Summer Service and Learning Program in Rural China · Tsinghua University2014-05 – 2014-07

  -Constructed and executed curriculum for underprivileged children (using Mandarin) -Selected as Head Coordinator of English and Music curriculums -Teamed up with foreign Mandarin-speaking students -Gained understanding and respect for all cultures through diverse engagements with others

• Geographic Information Systems Intern · California State University, Monterey Bay2013-06 – 2013-08

  -Assisted the Campus Planning Department using GIS programs (ArcMap, ArcGIS) -Supported projects involving map making, data collection, and data analysis -Conducted and presented a final project for an important and intimidating audience -Implemented business formal etiquette in a professional environment

Education

• University of California, BerkeleyProfessional Program in User Experience Design, UX Design
• UC Santa BarbaraBachelor of Science - BS, Actuarial Science

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