Akshat Gupta

About

Product builder at American Express, owning 0→1 ideation, MVP definition, and global roll-out of enterprise risk and analytics platforms. Scaled solutions across global markets (7→12), drove major workflow reduction, and helped protect multi-million-dollar annual revenue using SQL, Python, and Tableau in production. Currently building AI-powered fintech products and targeting PM roles across B2B SaaS, fintech, and B2C companies.

Experience

• Assistant Manager - Products · American Express11-01-2025

  New Enterprise Platform (0→1, Ideation & MVP) Unified anomaly platform protecting $25M+ annual revenue • Owned 0→1 product definition and MVP launch of an enterprise risk platform consolidating two legacy products — protecting multi-million-dollar annual revenue across global markets through earlier merchant intervention. • Defined personas and built end-to-end workflows to convert anomaly triggers into merchant outreach journeys; anchored V1 on 5 high-impact use cases protecting $25M+ revenue • Designed multi-tier success metrics (input: trigger usage, behavior: partner action rate, outcome: revenue protected) — used these as gates for go/no-go decisions on subsequent product phases. Enterprise Product Recommendation Platform (Recommendation engine boosting merchant product adoption by 28)% • Built a merchant product recommendation platform to cut large product catalog complexity, enabling marketing partners to make confident, data-driven recommendations. • Defined and tracked product KPIs (adoption rate, usage frequency, downstream action rate) and led quarterly impact reviews with senior stakeholders, influencing roadmap prioritization for 2 subsequent quarters.

• Business Analyst · American Express05-01-2024 – 10-01-2025

  Merchant-Facing Analytics Dashboard (Client & Marketing Solutions) • Led design and delivery of merchant analytics dashboards to benchmark performance across spend, transactions, geography, and penetration for a global luxury apparel brand. • Initiated and shipped a dispute monitoring dashboard for multiple markets surfacing early card-member dispute signals, enabling proactive merchant outreach to reduce dispute escalation rate. Transaction Anomaly Identification & Flagging Platform (Scaled anomaly detection from 7 to 12 global markets) • Scaled a merchant risk detection platform from 7 to 12 global markets, proactively flagging transaction anomalies — protecting $10M+ in at-risk merchant revenue annually. • Automated backend workflows, reducing weekly operational effort from 6 hours to 30 minutes (90% gain) and improving anomaly flagging logic to increase actionable flags from 2 to 20 per week.

• Operation Manager · Radhe Traders11-01-2020 – 10-01-2021

  • Managed multi-channel e-commerce operations across marketplaces, optimizing visibility, assortment, pricing, and inventory through data-driven decisions while reducing stock-outs and improving replenishment efficiency.

• Programme Analyst Trainee · Cognizant Technology Solutions11-01-2019 – 10-01-2020

  • Built and supported enterprise backend solutions, including a legacy data archival system, improving storage efficiency and performance while collaborating with insurance clients on requirements, testing automation, defect resolution, and deployments.

Education

• SIBM Pune Pune, INMBA, MBA in Operations, Minor in Marketing
• Swami Keshvananda Institute of Technology Jaipur, INB.Tech, Honours in Mechanical Engineering

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