Aleksandre Natchkebia

About

Product Manager specializing in AI-driven products, with experience spanning 0→1 launches, large-scale platform optimization, and emerging tech like agentic AI, LLM evaluation, and RAG systems. I’ve led projects that reimagined core user experiences, from building multi-agent architectures that cut support escalations by double digits, to launching consumer apps with six-figure adoption in their first months. My approach blends hands-on technical fluency with a focus on usability, impact, and speed to market.

Experience

• Product Manager · Apple2024-05-01 – 2024-08-01

  - Redesigned subscription management UX in Apple Services, reducing update times from 2 days to 15 minutes for 400M+ users through user research and cross-functional design - Partnered with legal, privacy, and engineering to redesign account flows for EU DMA and AI Act II compliance

• Senior Product Manager · Trilogy2021-10-01 – 2023-07-01

  - Built and launched a 0→1 AI support agent fine-tuned on 36M+ messages - reduced ticket escalations by 65% - Designed a multi-source RAG pipeline (LangChain + vector DB) with automated evals; improved answer quality and reduced hallucinations - Led AI automation for Alpha School (alpha.school), developing OpenAI-powered grading tools for a fully AI-led learning model

• Senior Product Manager · TBC2019-12-01 – 2021-09-01

  - Launched TBC’s first auto insurance app from 0→1, leading a 16-person team and surpassing adoption targets by 190% (152K downloads). - Designed a remote claims experience using computer vision, automating 70%+ of claim registrations and cutting processing time to minutes - Modernized the customer journey with biometric verification APIs, removing branch visits from the sales funnel

• Product Manager · Wisher2018-01-01 – 2019-12-01

  - First hire; led 18-person cross-functional team to build and launch 0→1 FinTech loyalty app - Enabled loyalty reward transactions for 500+ retail partners, driving 400K+ downloads in Q1 - Contributed to company acquisition through rapid product-market fit and scale

Education

• University of California, Berkeley, Haas School of BusinessMaster of Business Administration - MBA, Business Administration and Management, General
• Cornell UniversityBachelor of Arts - BA, Economics

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