Alexandra Banut

About

An enthusiastic, adaptable, people-oriented person, seeking for a challenging and dynamic work environment. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team. In short, I am reliable, trustworthy, hardworking, and I am looking for a work environment which can provide me continuous learning opportunities within an organizational culture that encourages profesional as well as personal development.

Experience

• Account Operations Manager · HP09-01-2021 – 08-01-2022

  Project managing deployment of HP solutions to both newly acquired and existing customers. Leading virtual team of both technical and non-technical resources to ensure client requirements are met or exceeded. Escalation management. Measuring account performance and when required, developing and driving any corrective action plans. Presenting quarterly business reviews both internally and to customers. Building client relationships for the long term with cross-functional decision makers, from technical specialists to C-level execs. Management of the direct deal approval process for new customers, partnering with sales and business units to ensure compliance and correct set up.

• Team Leader Sales Operations Public Sector UK&I · HP Romania07-01-2017 – 08-01-2022

  Coaching colleagues in different escalations/situations. Fast ramp up of newcomers. Managing KPIs successfully in a team with over 100% workload. Simplification on engagement between front office and back office teams.

• Customer and Sales Support Manager · HP Romania10-01-2015 – 08-01-2022

  Acting as trusted advisor for Sales/Customers. Establishing an effective relationship with Sales/Customers through daily high sense of urgency, ownership, professional communication, business acumen, focus on quality. Creating quotes in the system and communicating them to the distributors. Clarifying needs in products configurations. Checking the prices, maintain quality of offering. Support HP Sales and HP Partners in creating configurations for personal computing products. Product list maintenance to keep it updated. Work with other HP teams in other countries, for UK&I region. Participating in EMEA Customer support team projects. Daily/weekly calls with all involved teams in the process in order to ensure that customer satisfaction is kept on high level.

• PartnerOne Advisor · HP Romania08-01-2015 – 10-01-2015

  Ensure accurate and comprehensive partner information. Increase operational efficiency by standardizing processes across countries. Provide profiling usage and policy rules, documentation on key processes and profiling elements. Responsible for a high quality and cost-effective service delivery. Engage directly with the partners in order to provide support on the E2E Enablement Onboarding process, access to different tools on the HP Smart Portal, to ensure correct data in the database. Offering consultancy to internal and external stakeholders related to the PartnerOne Program membership (joining the program, maintaining and upgrading status).

• Recruitment Consultant · Express People12-01-2013 – 08-01-2015

  Create, improve and update recruitment advertisements and job descriptions. Screen resumes in order to find suitable candidates for the positions sought. Schedule candidate interviews. Conduct phone interviews. Conduct face-to-face interviews. Apply tests, questionnaires for specific skills required by the job description. Offer feedback to candidates included in the selection processes. Update the recruitment database with candidates' status in recruitment process. Participate in job fairs. Keep in touch with local representatives (town hall, workforce agencies, local authorities, etc). Keep in touch with job sites representatives and negotiate ad posting offers.

Education

• Lucian Blaga University of SibiuMaster's degree, Clinical Psychology and Psychotherapy
• ''Lucian Blaga'' University SibiuBachelor's degree, Psychology

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