TAMMY DIAS

About

I have over 13 years of experience in managing accounts, closing sales over the phone and outreaching clients for partnerships.️ In a previous and recent role, I was able to I manage over 500 accounts on the payment processing side of the business, so I was able to acquire solid experience in the Fintech Industry.‍ Ive also worked in different industries such as engineering, HVAC, leasing, tech-manufacturing and others. Some of the projects I am proud of working with are: Expansion of the sales team for First Data products in the Canadian market; Manufacturing project of McDonalds menu boards across their Canadian locations; HVAC Leasing program for TECO Peoples Gas in Florida; Brand protection for Johnson and Johnson products across Latin America. In all projects Ive worked on I got to network with top brands, nourish relationships, establish partnerships, close deals and increase retention of clients. I am very passionate about achieving goals I set for myself, and going beyond what is expected.

Experience

• Account Executive · HireLATAM03-01-2024

  - Proactively identify and engage with potential US businesses interested in diversifying and tapping into the Latin American talent pool. - Execute comprehensive lead generation strategies, utilizing market research, networking, and targeted outreach to identify prospects. - Collaborate closely with the Sales, Recruiting, and Marketing teams to understand client needs, industry trends, and market dynamics. - Cultivate and nurture relationships with key decision-makers and stakeholders in the US business community. - Utilize a variety of outreach methods, including social media, email campaigns, referrals, and networking events, to attract prospective clients. - Engage in meaningful conversations with prospects to assess their needs and articulate how HireLATAM can be a strategic partner. - Facilitate the scheduling of consultations and demonstrations with potential clients, ensuring a seamless onboarding process. - Collaborate internally to align client expectations with our offerings, providing exceptional service throughout the engagement.

• Customer Experience Specialist · Cydcor01-01-2022 – 02-01-2024

  First point of contact for field sales and end customers (B2B) through phone calls, emails, system chat to collect all necessary information, determine where the information needs to flow in order to reach a resolution, maintain documentation from beginning to end of each case. Support new and existing merchants on the Point of Sales onboarding process on their merchant processing account. Escalating if necessary issues directly with Client on behalf of merchants through. Responsible for sales analytics, report creation, dashboards, and ad-hoc basis to monitor sales performance and identify trends. Design and launch processes, workflows, and automations that drive internal efficiencies, level-up the effectiveness and deliver greater value to customers. Analyze customer data to identify trends and opportunities. Use this analysis to provide recommendations on how to improve the customer experience, reduce churn, and increase customer retention.

• Customer Solutions Specialist · Glen Dimplex11-01-2020 – 01-01-2022

  Managing worklists for Sales Orders requests. Processing Sales Orders in SAP. Managing incomplete Orders through to resolution. Escalation of any problem Orders to the SOM Team Lead. Reporting for SOM, metrics, KPIs and SLA adherence. Support the OTC Queries team with resolving any SOM related queries / disputes. Continuous improvement projects related to SOM. Managing high volume of sales orders (manual and EDIs) and customer calls while providing accurate data to customers and investigating issues. Liaison between customers and shipping department.

• Inside Sales Coordinator · Grand HVAC Leasing09-01-2019 – 11-01-2020

  Providing ongoing support to Utility companies partners and contractor partners across the United States. Qualifying customers over the phone before connecting them with the local dealer for estimates. Providing dealers with the necessary documents and paperwork to ensure successful integration into their business for new customers. Tracking sales activities and follow up on all required outstanding details. Providing and tracking customized pricing to contractors, utilities, and customers. Developing and delivering sales trainings for utility dealers, internal sales, and for call center and other partners. Managing direct and indirect sales inquiries and coordinate with credit analysts, contractors, and utilities. Identifying and connecting with key decision makers to determine fit, need, project budgets and timelines.

• Account Coordinator · Melitron Corporation04-01-2019 – 09-01-2019

  Work with Business Development and/or Sales representatives to meet and exceed customers service expectations. Represent the Company when dealing with customers in a variety of situations (general inquiries, pricing, order processing, product changes and expedites). Prepare materials for Request for Quotation (RFQ) responses. Enter and confirm customer orders. Communicate customer requirements and requests to the Production team. Interact with Engineering, Purchasing and Production to keep up to date on the status of orders and be the voice of the customer to these groups. Monitor status of orders and provide timely and accurate information to customer on delivery timing. Maintain and generate monthly performance and measurement reports for management. Assist with additional day-to-day business activities as required.

Education

• Herzing CollegeDiploma of Education, Legal Assistant/Paralegal
• Universidade PaulistaBachelor of Laws - LLB, Law
• Universidade do Vale do ParaíbaCertificate, Trade Commerce

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