Alicia Betha

About

Accomplished, dynamic leader known for driving operational excellence and strategic growth. Expert in process optimization, Test data management, and leading high-performance teams to achieve organizational goals. Proven Product Management specializing in innovative solutions, application development and strategy execution. Highly proficient at facilitating change, mentoring, building client and internal relationships.

Experience

• Director, Agile Product Management · USAA06-01-2023 – 11-01-2024

  Operational Leadership: Develop and execute operational strategies, establish performance metrics, and drive process improvements for streamlined workflows and cost reduction. • People Management: Lead, mentor, and develop high-performing teams; promote collaboration and growth; build a culture of engagement and high morale. • Operational Excellence: Conducted assessments to refine processes and integrated technologies to streamline operations. • Product Management: Drove Product Discovery and Customer Engagement by conducting extensive customer and stakeholder interviews, leading to a 20% improvement in customer satisfaction and incorporating direct feedback into the product lifecycle to enhance service delivery. • Strategic Leadership: Launched the Organization’s first Secured Card Graduation Experience for existing members, strengthening USAA’s market position, reducing attrition. • Implemented an automated pricing strategy reassignment solution with the deployment of internal customer applications within Appian platform, contributing to over $20 million in annual revenue. • Spearheaded a new initiative that resulted in cost savings of 3-5% and increased company revenue by over $3 million.

• Technical Product Manager/ Test Data Manager · SallieMae01-01-2017 – 04-01-2023
• Senior Product Manager/IT Manager · SallieMae08-01-2017 – 03-01-2023

Education

• Wilmington UniversityMaster’s, Management
• SUNY BrockportBachelors, Computer Science

Similar talent on Pangea

Jatin K.Product & technology Leader | SaaS Innovator | E-Commerce expertNew York, NYRocky G.Senior Product Leader | AI-Enabled Product Strategy & Transformation (15+ Years)Plymouth, MNNadia S.Product Leader | AI/ML, SaaS & Healthcare | P&L Owner | Agile Certified | Pragmatic Certified | Driving Growth Through Innovation & Cross-Functional Leadership | Human-Centered Design | Product-Led GrowthMonticello, IA 52310Jared D.Award winning, data-driven product management leader known for identifying and delivering high-revenue opportunities.Springdale, AR