Alina N.

About

With a Bachelor of Applied Science in Health Care Administration from Bellevue College, I have cultivated a diverse career in program management and business operations. I founded Align Your Soul Experiences in 2023, where I focus on strategic growth and leadership. Previously, I served as a Program Manager at SmartNews, where I led feature development and spearheaded initiatives like the 'supercharge taskforce.' At Microsoft, I excelled as a Business Program Manager, enhancing communication strategies and fostering team efficiency. As a Business Operations Administrator, I developed an OKR Playbook and revolutionized the onboarding process for thousands of new hires. My career began at Virginia Mason Medical Center as a Referral Management Specialist, where I improved patient services and provided interpretation in Ukrainian and Russian. My journey reflects a commitment to innovation, leadership, and enhancing operational efficiency across various industries.

Experience

• Founder · Align Your Soul Experiences01-01-2023

  As the Founder, responsible for establishing and leading the company, focusing on strategic direction and growth.

• Program Manager, Global Product Operations · SmartNews05-01-2022 – 01-01-2023

  Led feature development collaboration, reducing operational overhead by facilitating design, testing, and launch of high-impact solutions. Spearheaded key initiatives like the 'supercharge taskforce', demonstrating leadership in creating and executing program roadmaps. Introduced transformative weekly squad report initiative, improving project visibility, engagement, and collective understanding.

• Business Program Manager · Microsoft09-01-2021 – 05-01-2022

  Initiated effective communication strategies, ensuring team alignment and efficient task management. Led team triage sessions in high-stakes environments, prioritizing tasks based on urgency and impact. Fostered continuous learning and improvement, driving changes to enhance efficiency in a fast-paced environment.

• Business Operations Administrator · Microsoft06-01-2019 – 09-01-2021

  Engineered a pioneering OKR Playbook, enhancing decision-making and task completion for an organization of over 200 professionals. Redefined the onboarding experience for 2,000 new hires, boosting the onboarding experience by 80% within five months. Implemented initiatives to boost employee engagement, time management, and team culture, uplifting the manager's Leadership Excellence Index score by 40% over two years.

• Referral Management Specialist · Virginia Mason Medical Center03-01-2018 – 06-01-2019

  Championed privacy and precision, compiling insurance, demographic, and medical records information to provide premium service. Provided Ukrainian/Russian interpretation services, improving communication and patient satisfaction. Implemented innovative approaches to refine referral coordination and patient consultation processes, steering the drive for superior service quality.

Education

• Bellevue CollegeBachelor of Applied Science - BASc, Health/Health Care Administration/Management

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