Allan Mugabi

About

Computer Scientist and Product Manager with 9 years of experience working across Uganda and India, with a strong focus on Mobile Financial Services and driving financial inclusion across Uganda and Africa. Experienced in fintech product monitoring and development, client account management, and cross-functional collaboration with engineering, marketing, and sales. Previously delivered telecom/fintech enablement engineering work for large mobile money deployments and built/maintained broadcast and IT infrastructure, with additional experience in lecturing, research, community tech initiatives, and volunteering technical leadership for a ministry.

Experience

• Product Manager - FinTech and Financial Institutions · PostBank Uganda Limited03-01-2024

  • Product Monitoring and Management: Overseeing product performance, conducting product reviews, and making adjustments as needed. This includes handling customer feedback, resolving issues, and ensuring compliance with internal policies and regulations. • Product Development: Identifying and pursuing new product opportunities to expand the product portfolio and achieve the company’s targets. • Collaboration with Internal Teams: Collaborating with other internal teams, such as engineering, marketing, and sales, to ensure smooth product development, launch, and maintenance. • Market Research and Analysis: Conducting market research and analysis to identify market trends, customer needs, and potential product opportunities. Developing value propositions for the respective market segments or industries that the products serve. • Reporting: Maintaining accurate and up-to-date product documentation, recording product development progress, and preparing reports on product performance and other relevant metrics.

• Account Manager - FinTech and Financial Institutions · PostBank Uganda Limited04-01-2023 – 03-31-2024

  • Account Management: Monitoring and managing client accounts, including reviewing account performance, conducting account reviews, and adjusting as needed. This also includes handling client inquiries, resolving issues, and ensuring compliance with internal policies and regulations. • Business Development: Identifying and pursuing new business opportunities to expand the client base and achieve the bank’s targets. • Collaboration with Internal Teams: Collaborating with other internal teams to ensure smooth client onboarding, account maintenance, and issue resolution. • Market Research and Analysis: Conducting market research and analysis to identify market trends, and potential business opportunities. Go ahead to identify value propositions for the respective market segments or industries that they manage. • Reporting: Maintain accurate and up-to-date client records, document client interactions, and prepare reports on client performance, and other relevant metrics.

• Technical Director · Manifest Television10-01-2021 – 04-30-2023

  • General control over the setup of studio facilities and technical gear • Create and maintain a cutting-edge broadcast workflow and IT infrastructure with redundancy features to ensure uninterrupted 24/7 broadcasting • Manage and oversee the Studio Technical Operators (STOs) to ensure uninterrupted 360-degree broadcasting • Train STOs to ensure compliance with station internal procedures, vision, and mission

• Software Engineer · Comviva (Mobile Financial Services)01-01-2021 – 05-31-2022

  Project: Mobile Financial Services for Ooreedo Telecom in Myanmar, Zamani Telecom (Orange) in Niger, and Inwi Telecom in Moroco. • Provide application and infrastructure support for the three telecom companies • Test new products and oversee the User Acceptance Tests alongside the business team • Coordinate the change and release process of the new products into the production environments of the telecom systems • Consistently monitor the systems and provide fast resolution in cases of service intermittency • Work hand in hand with the team members in the countries where the telecoms are located as well as teams in India to provide seamless level 1 and level 2 support • Use PL/SQL to create reports as requested by the telecom companies

• Software Engineer · Comviva (Airtel Money Project)06-01-2018 – 01-31-2021

  Project: Airtel Money project • Provide application and infrastructure support to Airtel Money product • Responsible for rigorous Change and Release Management in coordination with Airtel to ensure a smooth transition • Coordinate with third-party vendors to test integrations and deploy these integrations into production with the third-parties, ensuring that the services run efficiently • Consistently monitor the Airtel Money services and provide fast resolution in cases of service intermittency • Coordinate with the Comviva team in India to support all project functions and operations

• Software Engineer consultant · Tata Uganda Limited (Airtel Money Project)10-01-2015 – 06-30-2018

  Project: Airtel Money project • Provide level 2 Application Support and level 3 infrastructure support to Airtel Money Backoffice Team • Coordinate with third-party vendors to ensure that the Airtel Money services are always set up and run efficiently • Manage the Change and Release process chain in coordination with Airtel and other third-party vendors to ensure a smooth transition through the change • Manage system integration, functional testing and user acceptance testing for new features being introduced into the system • Organize weekly and monthly operational meetings with Airtel, reporting on the status of Airtel Money and giving detail-oriented reports showing the status of the Airtel Money servers

• Software Engineer · Tata Consultancy Services (TCS)03-01-2014 – 09-30-2015

  Project: Global Business Associate Management System (GBaMS) Summary: The Global Business Associate Management System is a system that was used internally by Tata Consultancy Services to: i) Gather business requirements needed by the company across all it’s 31 branches worldwide ii) Outsource for the business associates needed for the job on a contractual basis iii) Guide the business associates through the HR processes until they are finally hired iv) Enable the business associates bill for their work done v) Enable the business associates to get paid, directly to their bank account vi) Eventually, release business associates from the system once their work was complete Roles played: • Developed modules of the system managing over 20,000 business associates from 1,500 business vendors across 31 countries for Tata Consultancy Services • Build browser compatible web application pages as designed by the business designers, as well as write Object Oriented Java code to handle all the business logic requested for in the system • Build SQL Statements, Packages, Procedures, and backend code to handle all the business requirements of the system • Develop automated reports using the large data as requested by various company heads • Provide technical support to the business vendors and users of the system, both internal and external to resolve any issues that would arise in production Technologies: Java with Java Server Faces, Oracle 11g Database, Oracle Weblogic Application Server

• Lecturer and Researcher Scientist · Uganda Christian University09-01-2013 – 03-31-2014

  Teaching: • Teach first and second-year students Computer Science course units • Guide final years students through their Final Year Projects Research: • Build and set up a student e-learning system for the university • Research on different problems that the Science and Technology faculty was facing then design and implement various solutions to these problems.

• Community Manager · Outbox Limited04-01-2013 – 07-31-2013

  • Manage over 6 tech-startups some of which have become independent businesses. This included organizing over 56 technology and entrepreneurship events to beef up the skills of the startups in the incubation program • Manage office space to accommodate the startups • Manage content on the website by creating digital content such as blogs, newsletters, run the social media handles

• Google Student Ambassador · Uganda Christian University05-01-2012 – 05-31-2013

  • Primary contact between Google and the university • Planned and hosted 22 Google events in the university campus to educate students and lecturers on innovative Google tools that enable new ways of learning like Google Apps for Education

• Technical Lead (Volunteer) · Phaneroo Ministries International01-01-2017

  • Supervising a team of 50 IT professionals that develop IT solutions for the church, like the church's mobile app for Android and iOS, the church website, and e-commerce platform. • Collaborating with seven (7) international TV stations to ensure Phaneroo programs are shown on those TV stations in accordance with the predetermined schedule. • Livestreaming the church services twice a week to an audience of more than 50,000 viewers on YouTube, Facebook, the ministry’s online radio station, and Manifest Television • Create a network infrastructure for the church office to support various daily activities like the usage of accounting software like QuickBooks by the finance team, storage and editing of large video production files over the network, and ensure a reliable internet connection 24/7

• Sound Technician (Volunteer) · Uganda Christian University09-01-2011 – 03-31-2013

  • Setting up sound equipment in main university hall and other university meetings • Mixing and controlling the sound using 32 channel analog Yamaha mixer • Maintain and service the sound equipment like speakers, amplifiers and mixers

Education

• Uganda Christian University, Mukono, UgandaBachelor of Science in Computer Science (First Class with Honours), Computer Science
• Oracle / APTECH, UgandaOracle Certified Associate (OCA), Oracle Database 11g, Database
• Katikamu Senior Secondary School, UgandaUganda Advanced Certificate of Education (UACE)
• Katikamu Senior Secondary School, UgandaUganda Certificate of Education (UCE)

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