Aman Chawla

About

An empathetic designer providing a transparent and clear solution to one question: ‘How can the user accomplish their goal?’ With experience in user experience design across AI-driven strategies and cloud-based solutions, the focus is on creating intuitive and impactful user journeys. Experienced in industries such as IT services, consulting, and marketing.

Experience

• Senior User Experience Designer · IBM iX2023-08-01 –
• User Experience Designer · IBM iX2021-07-01 – 2023-08-01
• User Experience Designer · Tata Consultancy Services2020-12-01 – 2021-06-01

  I was part of the Microsoft Business Unit, working on designing cloud-based solutions based on the platform Microsoft Azure.

• Conversational UX Designer · Tata Consultancy Services2019-08-01 – 2020-12-01

  I was part of the Conversational Experience Unit responsible for designing the user experience of a Conversational AI. Primary Functions: - Designing autonomic/bot solutions to fine-tune customer environments. - Use Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Machine Learning (ML) to understand every interaction. - Worked on designing different bots such as FAQ bot, chatbot, and Virtual “Customer” Assistants.

• Social Media Marketing · The Brand Concierge2018-10-01 – 2018-12-01
• Visual Merchandising Marketing · adidas2018-01-01 – 2018-04-01
• User Experience Designer · IBM2017-06-01 – 2017-07-01
• Graphic Designer · Desi Drama Queen2016-06-01 – 2016-07-01

Education

• Pearl AcademyBachelor’s Degree, Communication Design (Interactive and Digital)

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