Ambria Holman

About

With a Bachelor of Science in Sociology and Computer Information Systems from Elmhurst University, and a Women Entrepreneurship Certificate from Cornell University, this professional has a diverse educational background. Their experience includes roles such as Technical Support Specialist at QuickBooks Company, Disputes Specialist at First National Bank of Omaha, and Community Response Advocate and Research Coordinator at Habilitative Systems Inc. HSI. They have also worked as a Data Analyst at Chicago HOPES for Kids and as a Retail Merchandiser at Lawerence Merchandise. Their expertise spans technical support, customer service, and research coordination. This individual's educational and professional journey reflects a commitment to continuous learning and a versatile skill set that encompasses both technical and social aspects.

Experience

• Technical Support Specialist · QuickBooks Company10-31-2023

  Provided technical support for QuickBooks software users, troubleshooting issues and providing solutions to ensure smooth operation of the software.

• Disputes specialist · First National Bank of Omaha01-31-2022

  Handled customer disputes and worked to resolve issues related to banking transactions and accounts.

• Fraud and Disputes Senior Specialist/ Help desk · First National Bank of Omaha01-31-2023 – 07-31-2023

  Managed fraud and disputes as a senior specialist, providing support and assistance to customers through the help desk.

• Community Response Advocate and Research Coordinator · Habilitative Systems Inc. HSI03-31-2023 – 12-31-2023

  Advocated for the community and coordinated research efforts to support the mission of Habilitative Systems Inc. HSI.

• Product Support Specialist · Intuit Tax and Financial Center11-30-2021 – 04-30-2022

  Provided support and assistance to users of Intuit Tax and Financial Center products, ensuring their effective utilization.

• Service Coordinator · Hektoen Institute, LLC04-30-2019 – 08-31-2021

  Coordinated services and activities at Hektoen Institute, LLC, ensuring efficient operations and customer satisfaction.

• Data Analyst · Chicago HOPES for Kids05-31-2018 – 12-31-2020

  Analyzed data to support the programs and initiatives of Chicago HOPES for Kids, contributing to informed decision-making.

• Retail Merchandiser · Lawerence merchandise01-31-2015 – 03-31-2020

  Managed retail merchandise to ensure attractive product displays and maximize sales opportunities.

• Retail Cashier · Kohl's08-31-2014 – 06-30-2018

  Handled customer transactions and provided a positive shopping experience as a cashier at Kohl's.

• Costumer Service · Out of the Past Records10-31-2009 – 05-31-2018

  Provided customer service and support at Out of the Past Records, ensuring customer satisfaction and efficient operations.

Education

• Elmhurst UniversityBachelor of Science - BS, Sociology
• Cornell UniversityWomen Entrepreneurship Certificate, N/A
• Elmhurst UniversityBachelor of Science - BS, Computer Information Systems
• Columbia College ChicagoAssociate of Arts - AA, Fashion/Apparel Design

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