Amit B.

About

Passionate about building great products, I blend technical know-how with a knack for design and teamwork. With over 8 years in data, AI, and analytics, I've launched and improved tools that help businesses work smarter. From experimenting with generative AI at Caterpillar to crafting data-driven features at PeopleGrove, I love collaborating across teams—using Figma, Jira, Python & SQL—to turn ideas into impactful solutions. Always eager to learn and deliver, I believe in making products that truly help people.

Experience

• Data Scientist · Caterpillar Inc.2024-05-01 –

  Led the launch of a Gen-AI customer insights platform, blending data science and product management to drive a 20% increase in dealer enterprise usage with LLM-powered analytics. Managed and executed proof-of-concepts with LangGraph, applying product thinking to workflow automation for scalable business impact. Planned and developed an LLM-based CRM ticket summarizer, collaborating across technical and business teams to interpret legacy COBOL rules for improved support efficiency. Recently designed and rolled out an evaluation framework for AI assistants, focusing on trajectory analysis, output benchmarking, and scalable metrics to ensure robust product quality.

• Analytics Manager · PeopleGrove2020-09-01 – 2024-04-01

  Collaborated with the product (6 PMs) and engineering teams for multiple features, and A/B testing for customer insights using Data modeling, SQL & Python language which increased the NPS to 30+. Spearheaded users’ recommendation features and discovered insights like response rate and users’ inclinations that informed product discovery decisions, resulting in higher engagement and retention (13%). Successful implementation of product strategy & campaign utilization analysis across multiple features through effective management of a team of engineers & designers, resulting in a KPI dashboard for Sales & Marketing teams. Defined Product Roadmap for Data Warehouse solutions using GCP, BigQuery & PostGres, resulting in enhanced data product solutions and decreased turnaround time by 15%.

• Analyst · Securly2018-11-01 – 2019-08-01

  Developed an anomaly detection framework for analysis and validation, categorising them based on profanity, nudity, and obscenity using statistical modelling and advanced data analysis. Collaborated with marketing and engineering teams for different approaches to create a centralised marketing dashboard for different real-time campaigns. Designed and implemented key performance indicators (KPIs) to track key trends in customer acquisition and retention, resulting in an 11% reduction in customer churn.

• Product Analyst - CX · JPMorgan Chase & Co.2017-05-01 – 2018-11-01

  Migration of Legacy System to Next Gen using Gap Analysis delivered before deadline. Achieved gaps and issues reporting and was able to reduce friction by proper reporting to stakeholders. Agile methodology, scrum and JIRA reporting, process improvement and ceremonies. Using Python & SQL for consumer tickets analysis.

• Software Engineer · GS Lab2015-07-01 – 2017-05-01

  Worked as an engineer on IOT project and used python for finding the patterns and insights and reporting to stakeholders. Data Visualization of different sensors and analysis of the peak hours and usage of IOT devices as per geographical location.

Education

• Management Development Institute, GurgaonPGDM-BA, Information Management, Marketing
• Army Institute of Technology, PuneBachelor's degree, Telecommunications Engineering
• Great Lakes Institute of ManagementPost Graduate Program(Full Time), Data Science and Machine Learning
• The Johns Hopkins UniversityCertificate Program, APPLIED GENERATIVE AI

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