Andres Carrillo Rey

About

Highly organized professional with experience at fast-growing startups and Tech industry leaders. With over 6 years in onboarding, enablement, and account management, I excel at managing multiple complex projects while driving client engagement and building strong relationships. I’m adaptable and always willing to roll up my sleeves for the needs of the business! Experienced in industries such as technology, customer success, and training. Originally from Colombia, I have lived in the U.S. and am now based in Barcelona, Spain.

Experience

• Customer Success Manager · RemoFirst2025-06-01 –
• Onboarding Manager, Enterprise · Deel2023-12-01 – 2025-05-01

  - Owned the full implementation cycle from signed-to-live for mid-market and enterprise companies to successfully deploy the Deel platform during the client's first 30 to 90 days. - Autonomously project managed complex implementations with a focus on Global Payroll, US Payroll and EOR solutions, many of them with additional software integrations. - Consistently met personal KPIs by completing the clients onboarding successfully, while also ensuring a 96% CSAT and 98% on time completion. - Engaged with cross-functional teams (e.g. Product, Engineering, Legal, Business Teams, etc) to craft custom solutions to achieve customer objectives.

• Senior Training Specialist · NICE2022-04-01 – 2023-01-01

  - Crafted scalable Learning and Development frameworks increasing learning retention by 25% - Delivered technical training sessions for high touch clients involving C-Level executives, while tailoring the training material and sessions to their needs.

• Training Lead · Teleperformance2018-10-01 – 2022-04-01

  - Spearheaded onboarding initiatives for 5000+ employees globally, achieving 90%+ satisfaction rates. - Supervised and mentored junior staff, optimizing project performance and increasing efficiency by 20%, ensuring alignment with strategic goals - Led onboarding initiatives for clients like Uber, Facebook, Stripe and TikTok.

Education

• University of MinnesotaBachelor's degree, Strategic Communication: Advertising & Public Relations
• Universidad Jorge Tadeo LozanoBachelor's degree, Advertising
• Universidad Sergio ArboledaDiploma of Education, Programming Fundamentals

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