Andrew Samy

About

With a robust career at _VOIS, I have developed a comprehensive skill set in technical support and service management. Currently serving as an SMC Analyst since January 2022, I contribute to the monitoring and management of service management processes. My journey began in November 2017 as an International Account Advisor, where I excelled in customer service, surpassing targets in Net Promoter Score (NPS) and First Call Resolution (FCR). Progressing to a Technical Support Specialist in March 2020, I provided expert solutions and support, which paved the way for my role as a Hardware Support Specialist in March 2021. My technical acumen and dedication to service excellence have been instrumental in my career progression within the company.

Experience

• SMC Analyst · _VOIS01-01-2022

  As an SMC Analyst, contributed to monitoring and managing service management processes.

• Hardware Support Specialist · _VOIS03-01-2021 – 01-01-2022

  As a Hardware Support Specialist, provided technical support and troubleshooting for hardware-related issues.

• Technical Support Specialist · _VOIS03-01-2020 – 03-01-2021

  Technical guru at _VOIS, providing expert technical support and solutions.

• International Account Advisor · _VOIS11-01-2017 – 03-01-2020

  Joined Vodafone as a UK Customer Service Agent with exceptional performance, exceeding targets for NPS and FCR. Worked as a Performance Manager, Floorwalker, and NPS Coach.

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