Antonello Schiavo

About

I’m expert at launching and optimizing sales and customer care operations given my experience optimizing Google Ads operations in Krakow and launching Youtube operations in Lisbon 8 years management experience in customer-centric roles at Google (Sales/Marketing/Support operations) A data-driven and inclusive leader, with a solution oriented mindset striving for continuous improvement in day to day business processes. Expertise in building and managing resonant relationships, progressed through a number of different roles with additional experience in vendor management, process improvement and team leadership.

Experience

• EMEA Vendor Manager · Youtube11-01-2020

  I’m responsible for EMEA vendor operations working on YouTube products. My goal is to enable support for users and creators across channels, and ensure that user feedback flows to the right stakeholders and cultivates innovation.

• EMEA Sales Operations Manager · Google01-01-2017 – 11-01-2020

  Build and mentor a Google Ads Sales team with more than 100 reps across Krakow and Dublin Engage in cross functional projects with the wider Google Marketing team to develop and implement our solution selling strategy @ scale for EMEA SMB businesses.

• Customer Success Manager · Google09-01-2015 – 12-31-2016

  -Manage relationships with a portfolio of Top spending advertisers (B2B & B2C). -Trained 300 digital marketers via Hangout and in country events.

• Google Ads Account Strategist · Google09-01-2014 – 09-01-2015

  -Deliver outstanding customer service experience to Google’s Advertisers. -Manage customer inquiries by phone, email, and/or live chat.

Education

• Università degli Studi G. D'Annunzio di ChietiGraduate Degree, Business Administration and Management
• University of GdanskGraduate Degree, Erasmus Exchange Program - Managament
• Università degli Studi "G.D'Annunzio" di ChietiBachelor's Degree, Business Administration and Management

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