Arc Cristobal

About

I am a skilled, highly organized, reliable, and self-reliant individual who has over 15 years of experience in the field of ecommerce, customer service and IT services. A highly motivated and hardworking individual seeking for an opportunity in my chosen field and to create value for my prospective employer through my dedicated and diligent efforts. My goal is to work with an organization or individual where I can use my skills, acquired learning and bring over my best practices, focusing on either of the following - Remote IT or technical support, customer service experience, social media management, order management and processing, project management , podcast production, virtual office assistance or graphics creation.

Experience

• Growth Specialist · High Income Society10-01-2022

  Responsible for driving growth initiatives and strategies to increase revenue and market presence.

• ML/AI Data Contributor · Focus Data Analysis03-01-2020

  Aims to help the largest technology companies in the world by contributing voice and image training data that helps them improve Machine Learning and Artificial Intelligence algorithms. Has completed numerous projects for companies by collecting data from over 100 countries and languages.

• Social Media Specialist · sixthreezero Bicycle Company05-01-2020 – 07-01-2022

  Managed social media channels, created content, and engaged with the community to enhance brand presence and customer engagement.

• Marketing Support Specialist · Angloville Poland05-01-2019 – 01-01-2020

  Assisted in marketing campaigns, supported event planning, and contributed to promotional activities.

• Recruitment Specialist · Angloville Poland01-01-2019 – 05-01-2019

  Handled recruitment processes, screened candidates, and coordinated interviews to fulfill staffing needs.

• Research Analyst · Wonder (AskWonder.com)11-01-2018 – 06-01-2019

  Responsible for sourcing clients' requests by conducting online research using creative search strategies and providing the most reliable, highest-quality resources to answer the clients' questions. Evaluated the sources gathered and inputted each searched source into the system. Provided significant brief notes and a well-written summary note that summarizes the key information of the research to help the writer synthesize it into a stellar research brief.

• Global HelpDesk Reporting and Training Lead · W. R. Grace & Co.10-01-2014 – 09-01-2018

  Led reporting and training initiatives for the global helpdesk team, ensuring high-quality support and continuous improvement.

• Global HelpDesk Team Leader · W. R. Grace & Co.12-01-2012 – 10-01-2014

  Managed the global helpdesk team, overseeing daily operations and ensuring efficient resolution of technical issues.

• Global HelpDesk Specialist · W. R. Grace & Co.10-01-2012 – 12-01-2012

  Provided technical support and assistance to global users, resolving issues and maintaining system performance.

• Technical Support Representative · [24]7.ai05-01-2008 – 06-01-2012

  Provided technical support to customers, troubleshooting issues and ensuring customer satisfaction.

Education

• New Era UniversityBachelor of Science - BS, Electrical, Electronics and Communications Engineering

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