Faith Elenwo

About

As a Customer Support Manager with graphic and tech skills, I specialize in providing exceptional customer service experiences through technical expertise and creative design solutions. I have a proven track record of developing and leading customer support teams to deliver top-notch service and achieve high satisfaction rates. My technical skills include proficiency in graphic design software such as Adobe Creative Suite and experience with various technical support tools and software. I am adept at troubleshooting technical issues and providing swift resolutions to customers. With extensive experience in managing customer service teams, I am skilled in coaching and mentoring team members and fostering a positive work environment. I possess strong communication and interpersonal skills that enable me to build positive relationships with customers, team members, and stakeholders. I keep up-to-date with the latest customer service trends and best practices to ensure optimal performance, including using CRM software and ticketing systems to manage customer inquiries and concerns. Additionally, I have experience in data analysis for customer satisfaction metrics and key performance indicators (KPIs) to improve service delivery. Being a detail-oriented person, I am proficient in project and time management, ensuring that tasks are completed on time and within budget. I thrive under pressure and in fast-paced environments, providing timely service delivery and meeting organizational goals. If you're searching for a talented Customer Support Manager with graphic and tech skills, look no further. I am excited and prepared to bring my unique skill set to your organization.

Experience

• SMM Manager, Growth Manager · LATOKEN2023-05-01

  Responsible for managing social media marketing strategies and driving growth initiatives.

• Brand Manager · 52/50 Group LLC2022-08-01

  Responsible for developing and managing brand strategies to enhance brand recognition and market presence.

• Head of Compliance · Roqqu2020-06-01 – 2022-03-01

  Oversaw compliance operations, ensuring adherence to regulatory standards and policies.

• Customer Success Manager · Freshservice2017-03-01 – 2020-05-01

  Managed customer relationships to ensure satisfaction and retention, providing support and solutions to enhance customer experience.

Education

• University of Port HarcourtBachelor of Arts - BA, Linguistic, Comparative, and Related Language Studies and Services

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