Arden Phillips

About

Seasoned professional with over 7 years of experience in client relations, financial services, and administrative operations. Known for exceptional attention to detail, strong interpersonal skills, and a client-focused approach. Proven ability to cultivate positive relationships, resolve complex issues, and streamline processes. Seeking to contribute expertise to a dynamic team in a progressive environment.

Experience

• Corporate Assistant · Corp1, Inc., - Registered Agent & Corporate Filings2024-04-01 –

  Spearhead all client communication for Delaware, ensuring accurate and timely responses. Coordinate with the Delaware Secretary of State to obtain necessary documentation, including formation documents, certified copies, and plain copies. Conduct UCC searches as requested by clients, ensuring compliance and thorough review. Review legal documentation (LLCs, Stock Corporations, Limited Partnerships, Mergers, Amendments) for accuracy and completeness. Manage invoicing for Delaware services, ensuring correct service fees and reimbursements are billed.

• Registered Agent Specialist · Cogency Global Inc.2022-01-01 – 2024-04-01

  Managed client contact information updates, ensuring accuracy for legal, billing, and communication purposes. Resolved invoice discrepancies by investigating and providing solutions. Facilitated efficient client appointment scheduling, enhancing the client experience. Directed client inquiries to the appropriate departments to improve service efficiency and satisfaction. Contributed to administrative tasks, ensuring smooth operation of the team and company.

• Contact Center Team Lead/ Customer Service Chat Liaison · Del-One Federal Credit Union2019-04-01 – 2021-12-01

  Led online chat customer service operations, ensuring quick and efficient resolution of inquiries. Researched debit and credit transactions, ensuring accurate financial documentation. Assisted with the loan application process, supporting applicants in gathering and organizing necessary information. Collaborated with team members to address customer concerns, improving satisfaction and service delivery.

• Universal Banker · Citizens2017-04-01 – 2018-08-01

  Managed customer inquiries regarding banking services and branch operations over the phone. Guided loan applicants through the application process, ensuring correct completion and smooth experiences. Expanded the customer base by opening new accounts and promoting bank services. Provided support for online banking customers, troubleshooting technical issues and answering account-related questions.

Education

• East Carolina UniversityBachelor of Science, Business

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