Arnav Sharma

About

I'm a Product Designer with 3+ years of professional experience, inspired to convert complex problems into simple and delightful experiences for users while keeping an eye on business goals. Previously in the fintech space, I was tackling challenges around product discoverability, subscription conversion, and payment flow enhancement, helping teams create smoother journeys that boosted both adoption and retention. Currently at Pratt, I’m exploring the broader applications of UX across different domains of technology, sharpening my ability to design with empathy, ethics, and systems-level thinking. I thrive on crafting experiences that are human-centered, impactful, and future-focused. I’m excited about opportunities where I can design meaningful interactions, scale innovative products from 0 to 1, and bridge the gap between user delight and business success.

Experience

• Product Designer · Revenue Technology Services (RTS)2026-01-01 – 2026-05-01
• Product Design Consultant · Toyota North America2025-08-01 – 2025-12-01

  - Conducted ethnographic research on motivators and barriers to community participation in co-creation and innovation spaces. - Synthesized insights from diary studies and on-site contextual inquiries to propose solutions using principles of play.

• User Experience Consultant · University of Alberta2024-10-01 – 2024-12-01

  - Conducted a moderated usability test on the University of Alberta's Library website and provided 4 key recommendations for user onboarding to avail services reducing average task completion time by 15%.

• Product Designer · smallcase2022-06-01 – 2024-07-01

  - Owned the design of the platform's subscription journey and iterated on various levers to improve new user conversion along with reducing friction for retention of existing users. Eventually, achieved a 35% increase conversions. - Conceptualized a native checkout flow to be used across various use cases of the app, aimed at providing a seamless and consistent payment experience that ensures 21% higher success rates. - Redesigned the website's home page to improve the discoverability of relevant investment products for new users through persona based personalization. - Assisted the expansion of smallcase's lending offerings by designing the personal loan application journey aimed at simplifying access to quick cash loans. - Initiated design-first projects to increase user delight and speed of completion of various product flows. - Ran investigative studies including user interviews, usability testing and product audits to find opportunities of improvement across various products of the company. - Collaborated with developers to create handoff and quality assurance workflows followed by a team of 40+ members.

• Product Design Intern · smallcase2021-11-01 – 2022-05-01

  - Prototyped a revised subscription flow to ensure smoother navigation through the journey. - Redesigned manager sites to better showcase smallcase managers' product offerings along with a focus on increasing investor engagement through valuable content.

• Product Design Intern · utilize2020-12-01 – 2021-03-01

  - Iterated on onboarding flows to make creating customized apps simple to automate clients’ organizational workflows. - Collaborated directly with founders to ship 5 features for the client app, including filtering and list organization.

• Design Intern · GlobalCert2020-10-01 – 2020-12-01
• UI/UX Design Intern · FindMind Analytics2020-05-01 – 2020-07-01

Education

• Pratt InstituteMaster of Science - MS, Information Experience Design
• Vellore Institute of TechnologyBachelor of Technology - BTech, Computer Science

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