Ashwani Chaurasia

About

With a robust background in engineering and product management, I have cultivated a diverse skill set through various roles in leading companies. At Zivame, I served as a Product Manager and Software Development Engineer 2, where I played a pivotal role in product development and management, aligning projects with company goals and customer needs. Prior to this, I was an Application Engineer at Alstom, where I led the Master Simulator project, managed a team, and developed innovative solutions for interactive training programs. My journey began as a Graduate Engineering Trainee at Alstom, where I acquired foundational engineering skills. Additionally, I gained industry exposure as an Engineering Intern at Bharat Heavy Electricals Limited, focusing on solar photovoltaic cells. My experiences have equipped me with a comprehensive understanding of engineering principles and product management strategies, enabling me to drive successful project outcomes.

Experience

• Product Manager, Software Development Engineer 2 · Zivame, Reliance Retail Pvt. Ltd.10-01-2022 – 09-01-2023

  Innovative Product Leader | Growth Catalyst | Value Creation Specialist Driving transformative product experiences and exponential growth through data-driven strategies and user-centric innovations. A proven track record of: Customer-Centric Product Evolution • Orchestrated an 18-point surge in Net Promoter Score (36 to 54) by resolving high-impact pain points and implementing iterative product enhancements. • Pioneered an NPS collection platform and in-app feature, reducing friction for 1.5M active users, increasing NPS survey responses by 61% and response-to-order ratio by 44%. • Architected a post-purchase product roadmap aligning user needs with strategic objectives, boosting Customer Satisfaction by 9% and customer retention by 10.5%. Strategic Growth Initiatives • Spearheaded partnerships with Zendesk & Haptik for ticketing & AI chatbot solutions, negotiating a 3-year agreement saving $23,000 annually. • Elevated first contact resolution by 8% and reduced customer repeat issues by 40% through an advanced chatbot journey with omnichannel ticketing integration. Operational Excellence & Cost Optimization • Engineered a "return-image-check" system and refined policies, reducing product returns by 6% and cutting $350,000 in return fraud costs. • Developed a microservice integrating logistics platform for 300k monthly orders, enhancing order tracking and reducing customer chatbot queries by 10%. Technical Innovation for User Experience • Boosted payment success rate by 11% and order conversion by 4% through real-time payment instrument status implementation and CDC integration for 700K SKUs. Passionate about leveraging technology and data to drive product innovation, enhance user experiences, and deliver tangible business outcomes. Eager to bring this blend of strategic thinking, technical acumen, and proven track record of value creation to drive growth and innovation in a dynamic product leadership role.

• Application Engineer, Graduate Engineering Trainee · Alstom06-01-2019 – 09-01-2022

  Product Development Leader | Team Mentor | Innovation Driver Spearheading transformative product initiatives and nurturing high-performance teams to deliver cutting-edge solutions. Strategic Leadership & Team Development • Led a dynamic team of 4 engineers in developing Master Simulator, a groundbreaking train network simulation product. Orchestrated cross-functional collaboration and oversaw requirement gathering, development planning, and prototype testing to ensure seamless alignment with stakeholder needs. • Implemented agile methodologies across the Product Development Life Cycle (PDLC), resulting in a 40% reduction in manual validation and a 30% decrease in overall delivery time, showcasing adept project management skills. Product Innovation & Value Creation • Crafted a comprehensive product roadmap for Master Simulator's eight core features, driving a 20% improvement in on-time delivery through effective Cross-functional team leadership. • Architected a remote data backup mechanism for Alysa's configuration control, enhancing compatibility with diverse signaling solutions and enabling remote server power control. This innovation increased edge-case scenario simulation by 30%, significantly improving product robustness. • Designed and optimized a multi-train algorithm leveraging advanced data analytics, boosting system stability for the simultaneous simulation of 250 trains and improving system response time by an impressive 85%. User-Centric Design & Efficiency Enhancement • Spearheaded the implementation of user-centric design principles in Master Simulator's UI, resulting in a 25% reduction in training time for new operators and a 15% increase in user satisfaction scores during initial testing. • Architected analytical simulation models that revolutionized network validation, increasing automation efficiency by 70% for over 10,000 equipment units, demonstrating strong problem-solving skills and technical ac

• Engineering Intern · Bharat Heavy Electricals Limited2018-06-01 – 2018-06-01

  Gained exposure to industry standards and manufacturing processes, specifically in solar photovoltaic cells.

Education

• Northwestern UniversityMasters of Engineering Management, Product Management and Strategy
• MS Ramaiah Institute of TechnologyBachelor of Engineering, Electrical and Electronics Engineering
• Indian Institute of Management BangaloreProfessional Certification, Banking and Finance: Risk Management

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