Audu Abass

About

I am a results-driven professional with extensive experience in managing operations, handling administrative tasks, solar design, lead generation, and finance (AP/AR). My skills include managing invoices, bookkeeping, and leading teams. I excel in making sales calls, ensuring customer satisfaction, assisting in retail, managing sales and distribution, reconciling cash, and performing secretarial work. I hold a BSc in Sociology and am a certified customer care specialist. My career highlights include successfully growing a sales team for a telecommunications company and helping every company I've worked with meet its goals and objectives. I bring a smart, data-driven approach to decision-making and excellent communication skills.

Experience

• Sales Operations Agent · NERDPOWER Gilbert, Arizona01-01-2024 – 07-01-2024

  Completed over 300 solar design requests, ensuring 100% accuracy and alignment with project specifications. Improved solar layout optimization processes, leading to a 15% increase in design efficiency. Managed 150+ inbound and outbound calls weekly, maintaining a 98% customer satisfaction rate. Assisted in contract amendments, reducing processing time by 20%. Generated and analyzed key performance indicator reports, contributing to strategic team updates.

• Lead Generation Specialist · INTEL CAPITOL Charlotte, NC08-01-2023 – 2024

  Conduct research to identify potential markets and target customers. Collect data on potential leads from various sources such as social media, online databases, and industry reports. Identify potential leads through various methods such as online research, networking, and attending industry events. Conduct initial outreach to assess lead suitability and interest, qualifying them for further engagement by the sales team. Monitor and analyze the performance of lead generation activities. Work closely with the sales team to ensure leads are handed off efficiently and to get feedback on lead quality.

• Reconciliation Specialist (AR/AP) · Smile Communications04-01-2021 – 07-01-2023

  Ensured daily reconciliation of cash sales worth over ₦50 million monthly across multiple regions. Resolved 95% of outstanding reconciliation issues within one week, maintaining accurate financial records. Coordinated responses to chargebacks and claims, reducing discrepancies by 30%. Managed a team of 10, enhancing efficiency and accuracy in reconciliation processes.

• Sales Administrator · Smile Communications04-01-2019 – 04-01-2021

  Managed cash collection from 20+ sales channels, ensuring 100% accuracy. Oversaw stock supply and distribution, maintaining optimal inventory levels and reducing stockouts by 25%. Prepared daily reconciliation reports, providing accurate financial insights.

• Retail Assistant Manager · Smile Communications05-01-2016 – 04-01-2019

  Increased sales by 35% through effective customer service and upselling techniques. Managed daily sales activities, achieving monthly targets consistently. Implemented escalation processes on JIRA, improving issue resolution time by 40%.

• Operations Manager · Advocate Dental Lab Accra01-01-2016 – 04-01-2016

  Improved case handling and dispatch accuracy by 20% through efficient packaging and waybill preparation. Enhanced client satisfaction by 25% through proactive communication and feedback collection.

• Secretary · Emerald Chambers11-01-2015 – 12-01-2016

  Managed executive schedules and correspondence, ensuring seamless coordination. Organized meetings and maintained accurate office records.

• Sales Representative · Adron Homes and Properties Limited |01-01-2013 – 05-01-2013

  Drove sales growth by 25% through proactive lead follow-up and client relationship management.

• Administrative Assistant · National Youth Service Corps | Umu-Nneochi, Abia Nigeria11-01-2014 – 10-01-2015

  Modernized administrative processes using tools like Google Workspace and Slack, increasing efficiency by 30%.

Education

• Kogi State UniversityBsc, Sociology

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