Jessica James

About

Detail-oriented administrative support and customer service professional with over three years of experience managing business operations, customer communications, executive administrative tasks, and lead generation research. Skilled in calendar management, email correspondence, documentation, customer support, and organizing lead data in spreadsheets/CRM systems. Trained in IT Support through the Digital Witch Training Program and proficient in Microsoft Office and Google Workspace. Known for reliable communication, strong organization, attention to detail, and maintaining accuracy and confidentiality while managing multiple priorities.

Experience

• Internship & Graduate | Lead Generation Specialist · Nitesh Josi03-01-2026

  Conduct online research to identify potential clients and business opportunities. Generate targeted lead lists using professional research tools and LinkedIn. Organize lead data and contact information in spreadsheets and CRM systems. Support outreach campaigns by providing accurate and well-organized prospect data. Reposting and engaging with content from the official company.

• Internship & Graduate | Administrative Support & Business Operations · Self-Managed Business Operations01-01-2023 – 01-01-2025

  Provide high-level administrative support by managing schedules, emails, and documentation. Coordinate meetings, appointments, and internal communications across teams. Prepare reports, presentations, and documentation to support business operations. Maintain organized digital files and accurate records for easy access and reference. Track tasks, deadlines, and action items to ensure timely completion of responsibilities. Handle confidential documents and decision logs with a high level of professionalism and discretion. Successfully managed business operations for over three years while maintaining strong client relationships and retaining major contracts.

• Entry level | Customer Service & Customer Support · Weng Dalyop01-01-2017 – 12-01-2018

  Respond to customer inquiries through email and other communication channels in a timely and professional manner. Assist customers with inquiries, concerns, and service-related issues. Maintain strong customer relationships through clear communication and problem-solving. Ensure a positive customer experience by addressing concerns effectively and efficiently. Provide accurate information about products and services to help customers make informed decisions.

• Sales · Digital Witch03-01-2026

  I am responsible for prospecting and lead generation, finding potential customers through cold calls, social media, referrals and networking. I engaged with customers understanding their needs, and recommending suitable products and services. I convinced customers to make purchase and finalizing transactions. Meeting organizational set goals.

Education

• Plateau State PolytechnicHND, Office Technology & Management

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