Aya Sassi
Mechanical Engineer Graduate | Customer Service & Project Management
1 yrs experience · Ottawa, ON · <10 hrs/week
About
Bachelor of Applied Science in Mechanical Engineering graduate from the University of Ottawa, I have developed a strong foundation in engineering principles and practical applications. My professional experience includes working as a Contact Center Agent at Epiq, where I handle customer inquiries and ensure satisfaction. My role as a Student Research Intern at the University of Ottawa allowed me to collaborate on research projects, where I honed my skills in data compilation, 3D design using SolidWorks, and technical problem-solving. I am passionate about leveraging my engineering education and diverse work experiences to contribute effectively in dynamic environments.
Skills
Experience
- Contact Center Agent · Epiq10-01-2024
As a Contact Center Agent, responsible for handling customer inquiries, providing support, and ensuring customer satisfaction.
- Cashier/ Customer Service · Massine's Your Independent Grocer04-01-2023 – 01-01-2024
Provided exceptional services and managed customer concerns and responded to questions. Operated cash registers, managed and collected customer's personal online shopping orders/deliveries, and handled customer inquiries at customer service. Kept front end areas clean and organized for professional appeal to customers.
- Student Research Intern · University of Ottawa05-01-2022 – 08-01-2022
Aided PhD student with research and quickly learned new skills and applied them to daily tasks while working flexible hours. Attended meetings, compiled data, and edited design based on needed modifications. 3D designed a mount for the load cell using SolidWorks to ease the use of it on an unmanned aerial vehicle. Helped with the calibration of the load cell and reading and storing collected data on EEPROM.
Education
- University of OttawaBachelor of Applied Science - BASc, Mechanical Engineering
- Horizon Private School Br.High School Diploma
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