Ayesha Akhtar Khan

About

As a Lead User Experience Designer at USAA with over four years of experience in enterprise tools, I specialize in designing knowledge systems that empower over 1,300 employees to work efficiently and access critical information seamlessly. My work involves leading user research, usability testing, and employing data-driven insights to refine and optimize digital experiences that align with organizational goals. With a strong foundation in architecture and systems thinking, I bring a multidisciplinary approach to solving complex design challenges. By focusing on usability and engagement, I have successfully implemented user-centered design strategies that streamline workflows and drive adoption of enterprise SaaS platforms. My mission is to create intuitive, scalable solutions that enhance team productivity and collaboration. DM me for my portfolio.

Experience

• Lead User Experience Designer · USAA2024-09-01 –

  • Led design and strategy of internal knowledge systems used by 1,300+ users. • Streamlined access to critical knowledge, aligned content with business goals, and enhanced usability. • Drove engagement across teams by implementing user-centered design principles.

• User Experience Designer · USAA2021-02-01 –

  • Designed and developed a digital onboarding experience to enhance engagement and reduce ramp-up time. • Created internal knowledge hubs to streamline information access for cross-functional teams. • Led user research and usability testing, refining solutions with data-driven insights.

• Lead Designer · Page Southerland Page, Inc.2014-05-01 – 2018-05-01

  • Collaborated with designers, engineers, contractors, and investors to solve complex design challenges, showcasing strong problem-solving skills. • Designed research laboratories, data centers, hospitals, and student housing, demonstrating versatility in design projects. • Developed systems-thinking skills applicable to product and experience design, ensuring innovative and practical solutions.

• Designer · Verona Carpenter Architects2011-12-01 – 2013-05-01

  • Thrived in a startup environment, wearing multiple hats in design strategy, prototyping, and client presentations, demonstrating agility and adaptability. • Created high-impact presentations and proposals, effectively communicating design strategy and rationale. • Projects include: Converse world Head Quarters, Boston. Alder restaurant, East village NYC

• Architectural Intern · Sou Fujimoto Atelier Paris2011-06-01 – 2011-09-01

  Worked under Sou Fujimoto, assisting in conceptual design and spatial analysis, blending nature with architecture to create seamless user experiences.

• Architecture Docent · Mies van der Rohe Society2008-05-01 – 2009-05-01

  Tour guide of buildings designed by Mies Van Der Rohe, Helmut Jhan and Rem Koolhas at the IIT campus

• Architectural Intern · Arshad Shahid Abdulla (Pvt.) Ltd.2007-06-01 – 2007-08-01

  Responsible for the production of physical architectural models

• Architectural Designer · The Citizens Foundation2007-06-01 – 2007-08-01

  Work focused on the reconstruction of schools destroyed by the 2005 Kashmir earthquake in Pakistan

Education

• Illinois Institute of TechnologyBachelor of Architecture (B.Arch.), Architecture

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