Ann A

About

UX Architect and Senior Product Designer with 7+ years designing scalable experience frameworks, information architectures, and decision-support systems for enterprise financial services and regulated environments. Combines systems-level UX thinking with hands-on execution—from discovery and IA through production-ready design—working closely with Product, Engineering, and Agile teams. Designs to WCAG standards and translates complex business and compliance requirements into clear, navigable end-to-end workflows.

Experience

• Sr. UX Architect / Product Designer (Contract) · US Bank06-01-2025 – 12-31-2025

  Led end-to-end UX architecture and interaction design for wire operations workflows in a regulated banking environment — from discovery through production handoff. • Architected experience frameworks for operations teams managing high-value financial transactions — spanning IA, journey maps, interaction logic, and annotated specs. • Led discovery sessions with stakeholders and users to surface workflow gaps, translating findings into validated design solutions that improved how compliance-critical data was surfaced and acted upon. • Applied design system components and Figma libraries to maintain UI consistency across high-density operational dashboards, working within Agile delivery cycles.

• Sr. UX Architect / Product Designer (Contract) · Amazon Fintech04-01-2024 – 02-28-2025

  Led UX architecture for AI-assisted analytics tools serving enterprise finance teams managing large-scale tax reporting and reconciliation. • Designed scalable UX frameworks for LLM-driven compliance workflows — defining information hierarchies, interaction models, and role-based views that unified multiple tax and accounting workflows. • Architected explainable AI interaction patterns that preserved human oversight in automated workflows, making ML-driven decisions inspectable and audit-ready for analysts and compliance stakeholders. • Established cross-platform design system components and interaction standards for complex financial data environments, accelerating development velocity across multiple enterprise tools.

• Lead UX Architect / Sr. Product Designer (Contract) · JPMorgan Chase04-01-2022 – 07-31-2023

  Led UX strategy and architecture for two 0-to-1 regulated platforms: a firmwide data governance tool and a global technology resiliency planning system. • Defined the UX architecture for a regulated financial data governance platform — including IA, registration flows, and end-to-end interaction design — translating complex compliance and risk requirements into clear, testable workflows. • Designed an enterprise resiliency planning and monitoring tool, structuring governance frameworks that improved decision reliability across global teams and prevented unnecessary feature rollouts. • Created WCAG-compliant design system components with detailed interaction specifications, enabling consistent enterprise analytics experiences and smooth engineering implementation across Agile teams.

• Sr. Product Designer (Contract) · Ontada12-01-2021 – 04-30-2022

  • Revamped interaction architecture for underperforming B2B revenue cycle software used by hospital and practice operations teams, improving workflow efficiency and launch readiness. • Identified key usability bottlenecks through user interviews and stakeholder sessions, delivering high-impact design improvements under tight timelines.

• UX Architect / Product Designer (Contract) · Morgan Stanley08-01-2020 – 12-31-2021

  Designed a multi-channel contract management platform for financial advisors and operations teams across 12+ institutional business lines. • Mapped cross-platform data flows and information architectures across 12+ business lines, introducing validation and governance checkpoints that improved data integrity and enabled scalable workflows. • Led end-to-end UX design of advisor and operations-facing workflows — from intake through fulfillment — ensuring accurate, compliant, and timely delivery of client financial services.

• Sr. Product Designer (Consulting Engagement) · Johnson & Johnson11-01-2018 – 12-31-2019

  • Led service blueprinting and stakeholder workshops to surface operational inefficiencies across global enterprise platforms, translating discovery findings into product roadmap priorities. • Launched an enterprise portfolio platform adopted by 75% of business units, improving leadership confidence in reporting and operational decision-making.

Education

• State University of New York at BuffaloBA, BA Visual Communication
• Human Factors International (NYC)Certified Usability Analyst (CUA), Certified Usability Analyst (CUA)

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