Becca Green

About

With a robust background in the music industry and business, I hold a Bachelor's degree from Rowan University and an Associate's degree from Camden County College. Currently, I am a Copyright Ownership Resolution Specialist at peermusic Neighbouring Rights, where I manage copyright ownership issues and ensure compliance. Previously, I served as a Product Support Analyst and Event Expert at SeatGeek, where I honed my skills in troubleshooting, stakeholder communication, and customer experience enhancement. My experience also includes a role as a Merchandising Representative for venues like The Met and The Fillmore, where I excelled in sales and customer service. Additionally, I worked in the Box Office at Live Nation Entertainment, gaining expertise in ticketing and cash handling. My career reflects a commitment to the music industry, with a focus on rights management, customer support, and sales.

Experience

• Copyright Ownership Resolution Specialist · peermusic Neighbouring Rights04-01-2024

  Responsible for resolving copyright ownership issues, ensuring accurate rights management and compliance.

• Product Support Analyst · SeatGeek11-01-2022 – 02-01-2024

  Triage incoming product requests from clientbase. Research, troubleshoot, and provide clear communication of resolution. Surface to and communicate with a variety of stakeholders in order to create positive solutions for larger client requests. Enthusiastic investment of time into understanding vast uses of proprietary software and create solutions that are adapted to the uniqueness of its users.

• Event Expert · SeatGeek05-01-2021 – 11-01-2022

  Work expeditiously to resolve tickets of upwards to 20 contacts a day, while also communicating ideas to better customer experience with the SeatGeek team. Quickly notice patterns in day to day customer outreach and act as liaison between customers and broader SeatGeek ecosystem in order to mitigate and resolve reasons for customer outreach. Provide guidance on internal tools to other members of SeatGeek support team. In addition, provide support to internal SeatGeek team by means of getting required and requested information to stakeholders on internal team and upkeep of internal knowledge base.

• Merchandising Representative · The Met, The Fillmore, The Foundry, TLA, WCL07-01-2018 – 12-01-2023

  Sell merchandise on behalf of artists. Communicate effectively with artists & artist managers. Handle large amounts of money. Track daily sales. Customer service focus. Knowledge on upselling items. Proficient in mobile POS systems, such as Square and atVenu.

• Box Office · Live Nation Entertainment04-01-2019 – 03-01-2020

  Box office associate at The Met. Understanding of ticketing program in order to sell tickets. Cash handling experience. Multitasking on projects while working day of show. Customer service and problem solving.

Education

• Rowan UniversityBachelor's degree, Music Industry - Business
• Camden County CollegeAssociate's degree, Focus in Music Industry

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