Brian Hoskins

About

Versatile writer with expertise in technical and creative writing, delivering high-quality documentation, training materials, and customer-facing copy for software, web, and mobile applications. Strong leadership and project management skills in fast-paced, deadline-driven environments. Experienced in fields such as UX design, technical writing, and process engineering. Implemented statewide technical processes that helped maintain Idaho as the top state in the nation in benefits processing efficiency.

Experience

• Business Process Engineer · Experis (Idaho DHW contractor)08-01-2015

  • Designed an Enterprise Wiki SharePoint site to replace the state’s outdated eManual system • Wrote and improved existing processes involving customer intake, applications for assistance, and re-evaluations • Managed the publishing process for both the SR Benefits and Child Support teams during monthly releases, including training, overseeing publishing day progress, and owning quality assurance • Spearheaded the investigation, procurement, and implementation of the ScreenSteps Knowledge Base software for the Department, improving the efficiency and productivity of statewide staff

• Lead User Experience Writer · Hewlett-Packard02-01-2011 – 08-01-2015

  • Wrote specification documents used to define the UX for every aspect of HP’s printer touchscreen interfaces • Created the user interface copy for multiple software programs and mobile applications • Provided UX design insight during the design and development of HP’s printer touchscreen interfaces • Developed the persona for HP’s new brand voice, which improved the overall user experience and created a consistent, conversational tone across HP products • Wrote and storyboarded multiple short film scripts to help tell the story of HP’s future design endeavors

• Lead Training Developer · Adecco Technical (HP contractor)06-01-2003 – 02-01-2011

  • Managed a team of training developers and acted as liaison between the technical writing team and Hewlett-Packard • Oversaw all stages in the development of product training courses, from initial concept to live worldwide training • Worked closely with the HP Training Manager and product engineers to ensure the successful completion of all product training courses • Conceptualized the visual and interactive elements of Web courses and worked with multimedia vendors to bring the visual representation to life • Positively affected warranty costs by consistently educating field service personnel through effective service and support training modules

Education

• St. Cloud State UniversityMaster of Arts - MA, Writing, General
• University of Wisconsin-Stevens PointBachelor of Arts - BA, English Language and Literature/Letters

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