Sheyla Alvarez

About

I'm a skilled documentation specialist, streamlining processes and boosting team efficiency across industries. With a knack for transforming workflows, I freelance to deliver top-notch solutions. Passionate about innovation and always ready to tackle new challenges, I thrive on driving business success. Outside of work, my fave past times are discovering cute coffee shops and pinning on Pinterest.

Experience

• Senior Corporate Documentation Specialist IV · Facebook09-01-2023

  Outcome: created global process documentation and work flows in preparation for audit and outsourcing projects. • Streamlined onboarding process to increase the confidence of new contingent workers, cross-functional teams, and vendors. • Established the Treasury department's DTPs and workflows, collaborated with global process owners. • POC for Treasury Support, Global Ops, and Business Analytics teams, collecting feedback to prioritize business continuity planning and improvements. • Provided expert guidance and training to the Treasury team, facilitating change initiatives and ensuring successful adoption of standardized documentation. • Implemented an organized framework for finalizing documentation, ensuring timely completion of DTPs and workflows.

• Documentation Consultant · Novartis2022 – 2024

  Outcome: created and revised SOPs, WIs, WPDs, and user guides for Customer Service, Performance Monitoring, and Supply Chain teams within Radioligand (radiation) Product and Gene Therapy Product departments. • Played a key role in new product launches, coordinating with Customer Support, Quality Monitoring, and Product teams to promote understanding of updates. • Created 44 WPDs, SOPs, and forms utilized for internal and external stakeholder guidance for new releases or products. • Spearheaded the documentation ground work for both departments, empowering them to enhance their operations. • Engaged with stakeholders to gather requirements, managed change initiatives and critical issues, and ensured successful integration throughout different teams and audiences.

• Technical Project Consultant · DOW Chemical2021 – 2022

  Outcome: streamlined process for compliance paperwork submission and data entry into DOW databases from 30 days to 5 days. Maintained change control management through the justification, review, approval, and implementation phases of procedures. • Orchestrated transformation of manufacturing documentation, reducing submission time from 30+ days to 5 days. • Modernized safety procedures, optimizing safety elements and reducing time for monthly compliance procedures. • Led cross-functional teams to standardized procedures and workflows, ensuring efficiency and safety compliance. • Facilitated change control management, ensuring seamless transitions and approvals.

• Communication Project Coordinator · Comcast Business02-01-2016 – 12-01-2020

  Outcome: wrote chatbot scripts and introduced them to the team. reduced over 85% of 10-minute chats down to 2-3-minutes, resulting in a lower lead time to reach an available chat agent. Developed process maps based on historical business customer complaints, requests, and responses to drive resolution. Gauged customer’s reaction to the implementations to quantify satisfaction. Tracked chat agent performance to close the loop.

• Assistant Coordinator · Various Companies2008 – 2016

  Outcomes: • Delivered robust training in procurement, customer service, and vendor management, while overseeing bids, contracts, and budget maintenance @ Delancey Medical Services. • Administered website implementation of software and made visual guides for newly subscribed clients @ Member Solutions. • Provided documentation management, data analysis, and audit support to accountants in University Office of Accounts @ West Virginia University.

Education

• Capella UniversityBachelors Degree, Human Resource Management
• West Virginia UniversityCourses Only, Business Admin

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