Brian Onenauf

About

With a robust educational background in Information Technology and Business, I hold a Bachelor of Science from the University of Phoenix and an Associate's degree from Middle Georgia State University. My career spans over a decade in the tech industry, where I have honed my skills in software development and client support management. Currently, I serve as a Client Support Manager at Allbound, where I focus on enhancing customer satisfaction and streamlining support operations. Previously, I worked at Revegy, Inc. as a Software Developer and later as a Technical Support Manager, where I led a team to resolve customer issues effectively. My early career included developing websites and software at Advanced Core Technologies, contributing to projects like primarypediatrics.com and hermancain.com. My diverse experience in both development and support roles equips me with a comprehensive understanding of the tech landscape.

Experience

• Client Support Manager · Allbound06-01-2022

  Responsible for managing client support operations, ensuring customer satisfaction, and improving support processes.

• Software Developer · Revegy, Inc.01-01-2013

  Development of sales software and contributing to various software development projects.

• Technical Support Manager · Revegy, Inc.01-01-2019 – 06-01-2022

  Managed technical support team, resolved customer issues, and improved support strategies.

• Software Developer · Advanced Core Technologies02-01-2011 – 11-01-2013

  Developed websites and software, including primarypediatrics.com, cainsolutionrevolution.com, hermancain.com, and others.

Education

• University of PhoenixBachelor of Science (BS), Information Technology
• Middle Georgia State UniversityAssociate's degree, Business/Commerce, General
• Middle Georgia State UniversityAssociate's degree, Business

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