Brittany Hodges

About

Over 7 years of customer service experience, with a track record of improving customer satisfaction by 10% in 6 months through proactive outreach and immediate resolution of customer inquiries. Executed accurate and rapid processing of member purchases in a courteous and friendly manner. Assisted customers with inquiries regarding orders, processed orders through mainframe system, and checked orders for accuracy. During my leisure time, I enjoy engaging in activities such as reading and exercising to maintain mental and physical well-being.

Experience

• Team Lead /Advocate4me/COMMITMENT CHAMP/COB Champ/Notetaker · United Health Care10-01-2020 – 01-01-2024

  Monitor team performance and provide oversight to report metrics • Delegate tasks, set deadlines, and provide coaching's to team members • Ask appropriate questions and listen actively to identify specific questions or escalations while documenting required information in computer systems • Research, troubleshoot, and resolve problems and or customer complaints, while taking all steps to resolve and ensure full resolution in stressful situations • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • In 6 months, improved customer satisfaction by 10% through proactive outreach and immediate resolution of customer inquiries. • Improved overall production by increasing my metric of performance from a 4 to a 5 in a 6 month period.

• Service Office Assistant · Russell's Heating and Air Conditioning01-01-2017 – 07-01-2020

  Keep records of customer interactions, process customer transaction and file documents • Resolves product or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Provide feedback on the efficiency of the customer service process via telephone. • Processed 10 customer service inquiries daily, reducing wait times by 30% in 6 weeks.

Education

• Virginia Commonwealth UniversityBachelor's Degree, Nursing
• International Association of Professions Career CollegeCertificate, Virtual Assistant Course
• Tallwood High SchoolHigh School Diploma

Similar talent on Pangea

Samantha S.Executive Virtual Assistant | Project Management, CRM & Recruiting Specialist | Enhancing Efficiency & Client SatisfactionMontego Bay, JamaicaRahab W.From Customer Service Excellence to Virtual Assistance Excellence: Your Multi-Talented Solution ProviderNairobi, KenyaKiki M.Experienced Virtual Assistant | Social Media Manager & Customer Support/Service Agent with a strong work ethic and passion for helping others.Cape Town, South AfricaNanret D.Detail oriented virtual assistant for streamlined workflow and efficiency Abuja, Federal Capital Territory