Brooke Mauro

About

With a rich and diverse background spanning management and technical roles, this professional brings a wealth of expertise in property maintenance, community management, and customer service. Currently thriving as a Maintenance Tech II at Thrive Communities, they specialize in inspecting and maintaining HVAC, plumbing, and electrical systems with precision and efficiency. Previously, as an Assistant Community Manager at the same company, they fostered tenant satisfaction by implementing strategic initiatives and maintaining clear, effective communication. Their technical acumen was further demonstrated during their time as a Tech Support Specialist at Schlesinger Group, where they resolved complex issues in virtual focus groups and expertly managed project schedules. At Storage West, they drove success as an Associate Manager by achieving high occupancy rates and maintaining meticulous financial records. At Hyatt Place, they progressed from Front Desk Agent to Assistant General Manager, where they significantly enhanced guest experiences and optimized operational workflows. Known for their ability to train staff, craft impactful marketing strategies, and improve operational efficiency, this professional consistently delivers excellence across diverse industries.

Experience

• Maintenance Tech II · THRIVE COMMUNITIES07-01-2024

  Conduct routine inspections and preventive maintenance on HVAC, plumbing, and electrical systems. Respond promptly to tenant requests, diagnosing and repairing issues efficiently. Perform general maintenance tasks, including painting and carpentry, to enhance property aesthetics. Maintain accurate records of maintenance activities and inventory. Collaborate with management and contractors on larger projects to ensure quality and budget adherence.

• Assistant Community Manager · THRIVE COMMUNITIES09-01-2022 – 07-01-2024

  Coordinated resident events and feedback initiatives to boost community engagement. Managed records for move-outs, renewals, and resident requests, ensuring policy compliance. Resolved resident concerns to improve tenant retention and satisfaction. Took on Community Manager duties, including reporting and property inspections. Converted leads into leases with effective tours and communication. Ensured timely rent collection and renewals through proactive outreach. Trained new staff and developed marketing strategies to attract tenants.

• Tech Support Specialist · SCHLESINGER GROUP02-01-2022 – 09-01-2022

  Troubleshoot virtual focus groups, ensuring seamless sessions and participant engagement. Collaborated with clients to meet project requirements, enhancing overall success and satisfaction. Managed project schedules and created training materials, improving onboarding efficiency. Resolved help desk tickets, maintaining a high resolution rate and user satisfaction. Moderated Zoom meetings, facilitating discussions and ensuring effective communication.

• Associate Manager · STORAGE WEST06-01-2020 – 02-01-2022

  Managed rentals and delinquent accounts, achieving high occupancy and minimal revenue loss. Ensured facility cleanliness and maintenance, creating a safe, inviting environment for customers. Handled daily bank deposits and auctions, ensuring accurate financial reporting and policy compliance. Provided exceptional customer service, resolving issues to enhance satisfaction and foster loyalty. Trained staff on best practices, promoting a cohesive team and improving operational efficiency.

• Assistant General Manager 1 · Hyatt Place11-01-2012 – 06-01-2020

  Progressed from Front Desk Agent to Breakfast Attendant, Night Auditor, Property Accountant, and Front Desk Manager, while also filling in as Housekeeping Supervisor, displaying versatility and leadership in hotel operations. Managed daily hotel operations, including front desk staff, hiring, training, and performance management. Streamlined financial operations, conducted audits, and implemented cash management procedures. Created training materials and standard operating procedures (SOPs) to improve efficiency. Performed night audits, ensuring accurate financial records and guest assistance during overnight shifts. Maintained breakfast area with a focus on food safety and guest satisfaction. Coordinated with interdepartmental teams to resolve guest issues and enhance the overall guest experience. Developed creative solutions to exceed guest expectations and enhance satisfaction.

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