Carla Nunez

About

Actively searching.

Experience

• Chief of Staff · Gentask10-01-2023 – 06-01-2024

  - Leadership and People Management: Also extended my help and expertise on people and task management to my client’s family business aside from his own personal business to ensure relationships in the family are harmonious. - Social Media Management and Website Redesign: Helped start up Google Ads and FB Ads pages, as well as helped plan and design new websites for various companies being invested in. - Data Annotation: Labelled data in website for easier customer tracking and data analysis reporting.

• Chief of Staff · Wing AI Assistants06-01-2023 – 10-01-2023

  - Personal Management: Managed emails from partners, customers, scheduled meetings, planned vacations and business travels. - Expense, Income and Asset Tracking: Taking note and listing all expenses, incomes and assets in QBO and creating a report on totals on weekly and monthly bases. - Legal and Financial Document Handling: Ensured compliance with legal requirements and proficiently managed legal documents, contracts, and financial paperwork while maintaining confidentiality.

• Executive Assistant to CEO · The Freedom Geek08-01-2022 – 05-01-2023

  - HR Direction: Managed teams and people, and ensured proper mediation between company owners and workers at all times. Also helped out with hiring processes, interviewing and onboarding. - Data Entry and Analytics: Created, updated, and analyzed reports to provide better insight on how to improve the start-up. Used various media for information such as Google Ads, FB ads, etc. - Client Retention: Developed strategies to enhance customer satisfaction and nurtured relationships with clients and partners, focusing on long-term engagement.

• Executive Assistant to CEO · DMD01-01-2022 – 03-01-2022

  - Project Management: Handled a set of tasks from start to finish and create outlines and SOPs for future similar tasks for other people. Trained other people to do the same tasks from ground up. - Email Marketing: Researched and contacted possible future partners clients or customers. - Leveraging data-driven insights, I analyzed customer behavior patterns, preferences, and interactions.

• Manager · Keywords Studios01-01-2019 – 05-01-2023

  - Training and Development: Designed a customized training module from scratch, ensuring comprehensive skill development and personally trained new agents from their initial onboarding. - Process Optimization: Implemented improvements to enhance productivity and reduce operational bottlenecks. - Client Relationship Management: Acted as a bridge between clients and the company, ensuring a strong working relationship while regularly providing personally created, detailed monthly and weekly reports.

• TTEC · Quality Assurance Analyst02-01-2017 – 12-01-2018

  - Quality Control: Guaranteed standard degree of excellence in the work of my colleagues to assure customer satisfaction. - Team Launch: Provided valuable assistance during the critical implementation phase of a new site for the company. - Escalation Handling: Managed escalated customer issues with empathy and efficiency, ensuring customer satisfaction and brand reputation.

• Customer Support Representative · Alorica11-01-2015 – 12-01-2016

  - Customer Service: Ensured to meet Customer’s needs while continuing polite professionalism through chat transactions. -Support Provision: Constantly assigned to, and offhandedly providing support to my colleagues at all times. - Upselling: Offered the best applicable deals to each customer in every transaction.

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