Oluwasegun Dada

About

Experienced Sales, Marketing, and Customer Success professional with proven expertise in Project Management. With a strong background in communications, I have successfully led and delivered result-driven projects across startups and established businesses with speed and precision. Over the course of my career, I have helped more than 10 startups design and execute scalable projects, while consulting and training 11+ businesses to achieve their sales, marketing, and growth goals. Known for my ability to plan, organize, and manage cross-functional teams, I excel at aligning project objectives with business strategy, ensuring on-time delivery and measurable impact. My approach combines structured project management methodologies with a hands-on, collaborative style that drives both efficiency and innovation. When I am not managing projects, I dedicate time to continuous learning and personal growth—or simply enjoying life during holidays. I strongly believe that results are the loudest voice, and I make it a point to let every project I lead speak volumes.

Experience

• Account Management/Customer Success Manager · Chimoney05-01-2021 – 2024

  Independently managed a diverse portfolio of 40+ global clients, including enterprise accounts like Google, Microsoft, and Andela, ensuring high engagement, successful onboarding, and ongoing support. Designed and executed structured client engagement processes—including regular business reviews, proactive check-ins, and tailored adoption strategies—improving product utilization and long-term client satisfaction. Led the Customer Success team and co-led the Sales team, driving alignment between success and revenue goals while building scalable client lifecycle frameworks. Owned the client onboarding journey, facilitating seamless integration, training sessions, and go-live support for mid-market to enterprise clients across multiple time zones. Managed customer issues and support tickets with urgency and empathy, resolving blockers while channeling key feedback to Product and Engineering for continuous platform improvement. Partnered cross-functionally with Product, Business Development, and Support teams to ensure customer needs were met, leading to increased retention and account growth. Developed and iterated on internal CSM processes and playbooks to systematize customer engagement and create repeatable success outcomes.

• Customer Success-Focused Experience(SDR Lead) · Nerdy Joe01-01-2024 – 06-01-2024

  Managed client relationships and acted as the main point of contact for multiple accounts, ensuring satisfaction, proactive communication, and regular performance updates—contributing directly to client retention and expansion. Facilitated regular client check-ins and reporting cycles, providing detailed insights on outreach progress, pipeline health, and campaign outcomes—similar to QBRs in Customer Success roles. Led onboarding efforts for new clients and campaigns, helping them understand NerdyJoe’s systems and expectations while aligning goals and timelines for successful partnerships. Supervised and trained a team of SDRs, enhancing team-wide client communication and ensuring high standards in lead engagement and messaging—effectively creating a scalable approach to client servicing. Built and optimized a custom reporting and KPI tracking system, enabling transparent visibility into campaign progress and identifying areas for improvement across client accounts. Maintained high client satisfaction through consistent communication, transparent performance reporting, and a strong focus on delivering measurable outcomes. Collaborated across departments to align client goals with team output, ensuring that feedback from clients translated into actionable improvements—mirroring cross-functional collaboration seen in SaaS Customer Success teams.

• Marketing Manager · Legend of Orisha - Dimension 11 Studios12-01-2024

  1. Maximized the partnership with Xbox marketing team to increase social media presence for the game. 2. Built their marketing team from ground up. 3. Help grow their community with strategic outreach campaigns 4. Developed a strategy to grow in-community micro-influencers and trained them in content creation

• Sales Support Rep · Plant Pro Digital - Skrillo09-01-2024 – 12-01-2024

  - Research prospective company contacts lists. - Building lists on Seamless.ai and enriching using ZoomInfo to confirm Email, Direct and Mobile phone contact numbers. - Managing the HubSpot CRM data and cleaning up excessive, updating and duplicate company data and also manage the sync between PhoneBurner and HubSpot to ease the work for the SDRs. - Track all activities in the CRM and reporting usable infos that can help closing deals

• Social, community and influencers marketing management · Vinci Games - US(Blacktop Hoops)02-01-2024 – 07-01-2024

  Leveraged Social Media Analytics: I maximized the TikTok algorithm to create targeted outreach campaigns and monitored their performance using analytics. This data-driven approach ensured effective communication strategies. Content Creator Network Development: Compiled targeted lists of niche content creators: 200+ for TikTok (including 60+ actively creating game content) and 600+ for YouTube (including top creators). This extensive network facilitated impactful partnerships. Streamlined Communication: Created macros to automate and streamline communications across various platforms (email, TikTok, Instagram, and YouTube). This boosted efficiency and ensured consistent messaging. Content Generation Boost: Through effective communication with content creators, I facilitated the creation of over 200 targeted pieces of content for the game. This achievement significantly increased brand awareness and engagement.

• Sales Operation manager · GoodTenants(https://www.goodtenants.io/)01-01-2024 – 03-01-2024

  - Research company leads. - Generate leads using LinkedIn and crawling leads data from Property/Facility management and ESV websites/platforms - Built a custom CRM platform that satisfies early company CRM needs using google sheets. - Develop Sales deck which is used at Demo meetings and went for sales meeting, presented demos and closed deals

• Product Marketing · Unispend02-01-2023 – 01-01-2024

  Led and managed marketing efforts which stirred up substantial product growth through targeted engagement with crypto communities, bringing significant value to the company. Provideds strategic marketing initiatives that have successfully promoted our product within the crypto space, attracting many users and establishing a strong presence. Delivered continuous product adjustments based on customer feedback, market analysis, enhanced features, and functionalities, ensuring competitiveness in the dynamic crypto market. Supported iterations and modifications to our product which not only improved user experience but also contributed to customer loyalty and retention. Led the support management team that played a vital role in ensuring the success of our product by providing timely and effective assistance to customers. Resolving issues and addressing user concerns promptly has fostered customer satisfaction and positive word-of-mouth recommendations.

• Product Manager · BanklessDAO03-01-2022 – 09-01-2022

  Developed competitive analysis that redefined the existing conventional product development process and established the right path. Developing the Product roadmap from ideation to roll out using various software tools for collaboration and management. Develop Agile methodology in working with the engineering, marketing, and sales team to provide the necessary details of the skillset, user persona and product quality.

• Client experience Manager · nearYU03-01-2019 – 05-01-2022

  Developed a comprehensive playbook for efficient client management on the B2B platform, enabling optimal utilization of the platform's features and maximizing client satisfaction, ultimately driving value for the company. Acted as the dedicated point of contact for clients, effectively addressing their inquiries and ensuring prompt and attentive support, resulting in enhanced client experience, and strengthened client relationships. Leveraged highly structured client engagement skills to meticulously plan and schedule client interactions, considering the diverse time zones of clients in different countries. This meticulous approach ensures timely and meaningful engagements, fostering positive client experiences and meeting client expectations.

Education

• DatacampData Analysis
• IBMDesign Thinking and Enterprise Design Thinking
• IBMAgile Intro
• McKinsey Forward ProgramManagement, Management

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