Casey Topping

About

I'm an experienced business analyst driven by a passion for implementing software that solves problems. Over my 15+ year career, I've led complex projects that upgraded legacy systems and drove organizational success. My technical skills in Python, SQL and emerging tech paired with my lifelong learning mindset allow me to deliver innovative solutions. I excel at collaborating across teams to understand needs and provide targeted solutions with a focus on the end-user experience. Whether I'm seamlessly transitioning users to new systems through training and support or resolving issues to maintain operations, my priority is client satisfaction.

Experience

• Implementation Consultant · Tyler Technologies02-01-2019

  • Directed $3.5M project to upgrade and migrate customer's 40-year-old legacy CAMA system to Tyler's latest platform, successfully converting organization over 3-year period. • Converted organization to Tyler's iasWorld CAMA system through close collaboration with business and technical teams. • Planned and executed system conversion, ensuring alignment with needs of each affected department. • Oversaw User Acceptance Testing across project lifecycle, including Analyze & Design and Implement & Verify phases. • Supported implementation and validation of mass appraisal system encompassing over 100K parcels. • Led training program for new hires by providing coaching and mentoring.

• Senior ERP Business Analyst · Federal Reserve Bank of Dallas01-01-2011 – 11-01-2018

  • Directed $2M ERP system upgrade and migration to Lexmark ImageNow through collaboration with 20+ department heads to analyze processes and determine needs. • Reduced ImageNow training costs by average of $100K per department through creation of in-house training program. • Increased early-payment discounts offered to Accounts Payable by 60% by migrating Finance to new ERP. • Improved customer response rate 75% through refresher and onboarding training for 5K+ system users and experts. • Executed new change management workflow, reducing approval time by 50%. • Frequently strategized with senior leaders to increase IT visibility and alignment with corporate goals. • Oversaw User Acceptance Testing across project lifecycle, including Analyze, Design, and Implement/Verify phases.

• Senior Consultant and Group Leader · Perceptive Software01-01-2008 – 01-01-2011

  • Promoted within first year from Consultant to Senior Consultant; chosen to train other consultants. • Analyzed operations, determined needs, and designed IT solutions for customers. • Installed servers, SQL integrations, and led full solution deployments across 45 sites including government, universities, and corporations. • Developed automation solution for Northwestern University Admissions, increasing application review speed by over 70%. • Created and delivered monthly newsletter enabling consultants to share insights and resolutions, evolving into an asset for team.

Education

• Wright State UniversityBachelors of Science, Management Information Systems

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