Tere S.

About

As a strategic-minded professional with deep roots in business analysis, project coordination, and product ownership. I don’t just manage complexity—I make it actionable. I bring a unique blend of empathy, structure, and forward-thinking execution, shaped by years of cross-functional experience in tech-driven healthcare, operations, and systems integration—always with results in mind. Reduced employee ramp-up time by 30% through culture-aligned onboarding. Cut customer service response times by 25%, boosting patient satisfaction. Supported grid modernization efforts with SLA-driven project delivery. Improved cross-functional alignment by leading end-to-end service design efforts. Bridged customer–internal communication gaps in Specialty Meds operations. I’m not just adaptable—I’m anticipatory. My Clifton Strengths (Strategic, Futuristic, Restorative, Responsibility, Connectedness) and INFJ wiring allow me to think holistically, act decisively, and lead systems that work for both business goals and human experience. Why should you contact me immediately? Because I bring more than execution—I bring vision with proof. I don’t need to be micromanaged. I need to be placed where results matter.

Experience

• Project Coordinator · Accenture06-01-2022 – 06-01-2025

  Experienced in delivering business and technology outcomes through structured project coordination and stakeholder alignment. My recent work on a Grid Modernization initiative allowed me to drive improvements in system integration and operational efficiency. Highlights include: * Delivered measurable outcomes for a large-scale Grid Modernization program * Managed timelines, scope, and SLAs using standardized PM tools * Analyzed current processes to align business models with tech solutions * Defined future-state solutions based on customer and organizational needs * Conducted in-depth research to support strategic planning * Improved cross-functional workflows and system integrations * Collaborated across departments to convert business needs into real results

• Customer Service Representative · The University of Kansas Health System2015-12-01 – 2019-08-01

  A results-driven operations and service strategist with a strong foundation in cross-functional collaboration, employee onboarding, and customer experience improvement. Adept at leading initiatives that directly impact satisfaction, efficiency, and employee readiness. Key Highlights: * Revamped customer service workflows, reducing response times by 25% and significantly boosting patient satisfaction * Developed and implemented onboarding processes aligned with company culture, cutting new employee ramp-up time by 30% * Partnered with stakeholders and frontline teams to identify service pain points and implement scalable process improvements * Applied Lean thinking to streamline workflows and reduce operational inefficiencies * Created SOPs and feedback loops that improved communication between departments and enhanced service consistency * Utilized data to assess service performance trends and proactively drive quality improvements * Delivered training and documentation that supported faster adaptation to customer service tools and protocols

• Sr. Prior Authorization Specialist · UnitedHealth Group2012-01-01 – 2015-12-01

  Experienced customer operations professional with a background in pharmacy benefit management, specifically supporting high-touch Specialty Medications. Proven ability to deliver consistent service excellence in highly regulated, fast-paced environments while bridging communication between internal teams and clients. Key Highlights: * Delivered top-tier customer support in a PBM setting, ensuring service level adherence and performance metrics for Specialty Medications. * Collaborated with cross-functional teams to uphold service excellence and patient-centric care in a high-volume support environment. * Contributed to the development of service standards and protocols tailored to the sensitive needs of specialty pharmacy patients. * Served as liaison between customers, pharmacy operations, and internal departments to ensure timely resolution of medication access issues. * Fostered alignment across clinical support, customer service, and operations to streamline high-impact workflows. * Operated effectively in a fast-paced, high-compliance environment, supporting patients with chronic and complex conditions. * Played a critical role in process improvement efforts to enhance coordination and reduce response times for specialty medication inquiries.

Education

• Johnson County Community CollegeAssociate of Arts and Sciences - AAS, Marketing/Marketing Management, General
• Oakwood UniversityPsychology
• Generation USATechnical, AWS Cloud Practitioner

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