Christine Marqua

About

Results-driven Program Manager with demonstrated experience in operations management within the localization industry, driving process and organizational efficiency and optimization. Highly skilled with vendor management, content and documentation, project management, localization, testing and quality assurance. Creative problem solver ready to tackle any localization project!

Experience

• Globalization and Localization Content Specialist · Cash App2022-01-01 – 2024-03-01
• Project Manager, Localization · Terumo Blood and Cell Technologies2021-08-01 – 2022-01-01
• Layoff/position eliminated · Career Break2020-10-01 – 2021-07-01
• Translations Manager · NAVEX Global2019-03-01 – 2020-10-01

  -Slashed localization costs 15% by renegotiating pricing and fees, while ensuring the continuation and enhancements of services -Created functional and technical documentation to enable scalable, repeatable processes for stakeholders across the organization -Increased global efficiency by consolidating duplicate efforts, streamlining workflows and implementing industry-standard best practices -Aligned services and content types to optimize quality output and cost consciousness -Resolved internal and external quality concerns by consulting with experts within cross-functional teams

• Client Program Manager · Welocalize2018-11-01 – 2019-03-01

  -Owned relationships with high-tech customers at the program level, collaborating with cross-functional teams to measurably improve customer satisfaction while balancing quality, profitability and team health -Increased customer retention by building improved onboarding plan, enabling smooth ramp up and reducing time-to-value for internal and external stakeholders -Partnered with internal quality and talent management teams to design client-specific language quality programs using industry-standard models (TAUS, DQF-MQM) -Streamlined TMS tools and APIs for optimal workflows for initial implementations as well as improving and problem-solving within existing and mature ecosystems -In a management capacity, supported team members with a keen focus on aspects that highlighted team strengths and improved day to day satisfaction

• Senior Project Manager · Welocalize2011-11-01 – 2018-11-01

  -Managed localization projects from end to end, working with cross-functional teams and talent to deliver high quality product to stakeholders -Presented regular reports and optimized KPIs as indicated by the company and the customer -Drove development of tools and processes which focus on quality and efficiency in all aspects of delivery -Managed budget to actual reporting at the project level, ensuring all finance systems data is accurate and current -Mentored new PMs, created customer-specific training plans and created feedback loop for future training improvements

• User Assistance Project Manager · webOS2010-07-01 – 2011-10-01

  -Developed a custom implementation of web-based on-device support content system -Produced multimedia support content including live in-studio video to improve end user self-support experience -Reduced support call volume and costs by expanding capabilities for users to access self-service support -Managed development of product-specific multilingual user documentation from creation to product launch -Coordinated with legal and other departments to ensure proper warranty and compliance content was shipped with products -Point of contact for setup and troubleshooting of technical issues with hardware and software products Managed bug triage and workflow in JIRA

• Documentation and Localization Specialist · HP2009-02-01 – 2010-07-01

  -Managed end-to-end development of product-specific user documentation -Reduced cost and effort by leveraging burgeoning centralized localization processes -Oversaw internal and external translation teams to ensure exceptional quality -Collaborated with cross-functional engineering and marketing teams throughout product development cycle to maximize end user engagement -Managed design teams in implementing innovative physical and digital designs for user documentation

• Project Coordinator · LUZ, Inc.2008-04-01 – 2009-02-01

  -Managed complex localization projects from translation to desktop publishing to delivery -Exceeded service expectations for clients in the life sciences industry -Built strong relationships with internal stakeholders as well as linguists and translation suppliers

• Senior Computer Room Consultant · UC Davis Computer Labs2006-01-01 – 2008-03-01

Education

• University of California, DavisBachelor of Arts, French, Linguistics
• UdacityNanodegree, Business Analytics
• Mediterranean Center for Arts and SciencesItalian Studies

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