Christopher Ong

About

I'm a problem-solver at heart, particularly when dealing with complex, multi-million dollar transformations. My 21-year career has been built on leading strong teams and driving concrete outcomes across industry-leading firms like Slalom, Accenture, and OSF Digital, managing projects ranging from focused advisories to programs with over 300 resources. I currently split my focus between my work as an Independent Consultant and my role as a Co-Founder and Advisor at 𝗱𝗶𝗮𝗹𝗲𝗰𝘁𝗶𝗰@𝗰𝗼. This allows me to offer leaders tailored support—whether it’s direct executive-level advisory on an individual basis, or working with the team at Dialectic to help organizations navigate the complexities of large-scale change. My focus remains the same: partnering with leaders to successfully plan and execute the toughest parts of their digital transformation journey. Whether you need an executive-level advisor or someone to get their hands dirty with hands-on program leadership, I deliver the tailored service you need. WHAT I DO • Driving Strategic Growth: I help leaders define transformation roadmaps that are future-ready, always incorporating AI/GenAI strategies to improve efficiency, streamline processes, and unlock new growth opportunities for the business. • Large-Scale Platform Execution: I bring deep experience leading the successful implementation of critical systems, including major CRM platforms (Salesforce, Microsoft Dynamics) and Enterprise Data Platforms (Azure). My background covers diverse sectors like Insurance, Wealth Management, Transportation, and the Public Sector. • Rescuing High-Risk Programs: I specialize in stabilizing troubled, high-dollar transformation initiatives. For instance, I've turned around complex, multi-million dollar projects, successfully managing 40+ person teams to delivery. I cultivate strong C-suite/VP relationships to ensure complexity is translated into clear, actionable executive decisions. • Building and Scaling High-Performing Teams: I drive organizational maturity by designing robust governance and delivery frameworks that significantly improve how an organization executes and delivers transformation programs. I believe in building strong, collaborative partnerships. I'm passionate about developing teams and creating solutions that deliver real results. When I'm not deep in transformation work, I love staying active, and planning my next trip. I'm always keen to connect with other leaders to discuss the latest in digital transformation and AI adoption—let's connect!

Experience

• Advisor / Co-Founder · dialectic & co.01-01-2026 –

  Currently serving as a strategic advisor and founder focusing on digital transformation and AI-enabled delivery. Builds governance, advisory practices, and hands-on program leadership for multi-million dollar initiatives with C-suite/VP sponsorship and cross-functional teams such as cloud & data platforms, CRM, and change management.

• Independent Consultant | Fractional Executive & Delivery Advisory05-01-2025 –

  Executive-level Advisor and Consultant specializing in driving organizational delivery improvement and complex transformation. I offer flexible engagement models, including Fractional/Interim Leadership, to enhance operational effectiveness and provide hands-on Transformation Leadership for critical, multi-million dollar initiatives. My primary value is translating ambiguity and challenge into tangible results and sustained organizational capability. Key Capabilities: Executive Advisory: Partnering with C-suite and VP clients to define strategic roadmaps and secure executive alignment for major transformation programs. Transformation Leadership: Providing senior-level governance and hands-on Program Management services for mission-critical business and technology implementations (e.g., digital platforms, organizational change, CRM, and Azure Data Platforms). Delivery Advisory: Assessing and establishing robust operational processes and delivery excellence frameworks to improve organizational execution and efficiency. Program Stabilization: Rapidly assessing and stabilizing high-risk programs, establishing clear go-forward strategies, and mitigating delivery risks.

• Senior Director and Capabilities Lead, Business Advisory Services · Slalom08-01-2023 – 04-01-2025

  Slalom is business and technology consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. In this time at Slalom, I led the Business Advisory Services practice in Toronto, with a focus on revenue growth and developing our team's capabilities in the areas of Customer Strategy, Organizational Effectiveness/Change Management, and Delivery Leadership. Key Responsibilities: Practice Leadership & Growth: Grew the Business Advisory Services practice in the Toronto market, focusing on revenue growth, expanding client relationships, and establishing our team as a trusted advisor in the digital transformation space. Capability Development: Built and developed a team of consultants with deep expertise in areas vital for today's market, including Customer Strategy, Organizational Effectiveness, Change Management, and Delivery Leadership. Go-to-Market Strategy: Developed and executed targeted go-to-market strategies to identify and engage new clients, articulate our value proposition, and secure new business opportunities. Client Delivery Excellence & Quality Assurance: Oversaw the successful delivery of complex projects, ensuring they met our high standards of quality, drove measurable client outcomes, and fostered long-term partnerships. Talent Development: Mentored and coached a diverse team of consultants, fostering a culture of continuous learning and professional growth.

• Client Services Director · OSF Digital03-01-2022 – 07-01-2023

  OSF Digital is a leading digital transformation company, helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. As part of OSF Digital, I led our Client Services team in Canada, responsible for account development and customer satisfaction across our Canadian portfolio of clients.

• Director, Business Advisory Services - Delivery Leadership · Slalom10-01-2017 – 03-01-2022

  Slalom is business and technology consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. As part of Slalom, I led a team of experienced Delivery Leads focused on the successful delivery of large scale, transformation programs and implementation of emerging technologies. My responsibilities included the operations and growth of the practice, as well as, ensuring the successful and consistent delivery of our programs across our client engagements. Additionally, I was also a coach and guide in Slalom's Leadership Development program to build and develop Slalom's future leaders, something I was particularly passionate about.

• Senior Manager · Accenture03-01-2002 – 09-01-2017

  Accenture is a global management and technology consulting firm which helps organizations by developing innovative solutions and providing integrated services enabling them to become high-performance organizations. Highlights from Past Engagements: - Delivery Lead for a program to replatform a fare management system, upgrade underlying infrastructure and migrate data centers. Resources were distributed globally across 4 different geographies and included multiple vendors and stakeholder organizations. - Program Manager for regional implementation and rollout of a Loyalty Program at a National Retailer. - Program Test Lead for implementation of an integrated Case Management system for a Provincial Ministry. Turned around a challenging in-flight program to successfully complete testing objectives, rebuilding customer confidence and satisfaction. - Program Management Office (PMO) Lead for a $140M Public Sector program involving 9 stakeholder organizations, 3 vendors, and a systems integrator. - IT Organization Advisor for a major e-Payments company, developing roadmap for Quality Centre of Excellence. - Project Manager for requirements and design of a security solution at a Global Oil and Gas Company. - IT Strategy Manager for Assessment and Roadmap for a Quality Management organization for a leading Canadian Bank.

Education

• Cornell UniversityBachelor of Science (B.Sc.), Operations Research & Industrial Engineering

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