Ciara Walls

About

I’m a client-focused professional with a strong background in hospitality, travel, and relationship management; passionate about creating meaningful, seamless experiences for people around the world. For the past year, I’ve managed operations and guest experience at a boutique hostel in Guatemala, leading a diverse team, improving booking and communication systems, and ensuring travelers from 30+ countries felt at home. Before that, I worked in Sales, Account Management, and Customer Success: roles that sharpened my ability to build trust, solve problems quickly, and strengthen client relationships. I thrive in fast-paced, multicultural environments where communication and adaptability matter. Whether optimizing workflows, managing accounts, or designing experiences that leave a lasting impression, I bring both structure and empathy to the table. I’m also the creator of SonderLust, a travel and storytelling brand centered on slow travel and cultural connection: a creative outlet that keeps me curious and globally minded. Core strengths: Client & Customer Experience, Account & Relationship Management, Cross-Cultural Communication, Operational Efficiency & Organization, Empathy-driven Leadership. If you’re looking for someone who can merge creativity, organization, and genuine human connection to grow your brand or client relationships, let’s connect!

Experience

• Licensed Insurance Agent · HealthMarkets, Inc.2023-05 –
• Travel Advisor · Fora Travel2024-01 –
• Front of House Manager · Free Cerveza Hostel2024-03 – 2025-06
• Customer Success Manager · Heymarket2021-02 – 2023-03
• Account Manager · Gusto2019-10 – 2021-02
• Laboratory Assistant · Presbyterian St. Luke’s Medical Center2018-08 – 2019-10
• Executive Assistant · HealthMarkets, Inc.2019-01 – 2019-08
• Phlebotomist · Quest Diagnostic2016-10 – 2018-08
• Customer Service Specialist · Verizon Wireless2014-09 – 2016-08
• Phlebotomy Intern · Mankato Clinic2016-04 – 2016-06

  Drawing quality blood samples from patients and preparing those specimens for medical testing. Daily contact with patients creating an atmosphere of trust and confidence while explaining procedures, and tests that are being run.

Education

• Colorado State University GlobalB.S. Healthcare Administration, Hospital and Health Care Facilities Administration/Management
• Rasmussen UniversityA.S. Health Sciences, Public Health

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