Cindy Chang

About

Hi, my name is Cindy Chang, a full-stack designer who excels at taking products from 0 to 1 and also an expert in healthcare solutions. Coming from the UPenn Integrated Product Design program, I integrate design, engineering, and business to create thoughtful, end-to-end solutions. Check out how I translate intricate, regulated processes to user-friendly experiences from UX to UI in my portfolio.

Experience

• Digital Content Assistant · Penn Libraries2024-09-01 –
• UX Design Intern · ChristianaCare05-01-2024 – 07-01-2024

  • Redesigned enterprise data collection software, enhancing multi-stakeholder workflows, receiving user validation in 3 usability tests, and delivered web wireframes in an agile scrum environment • Conducted market benchmarking and competitive research to deliver-action-oriented insights • Proposed a solo generative AI integration solution for an emergency recording software facing 10000+ professional users, and earning 100% design and dev team approval. • Collaborated with UX designers, analysts, and dev team to create user flow and 30+ low-fidelity screens, including homepage, forms, data reports, analysis prototypes, and handed off to UI and development

• Design Strategist · ChompShop03-01-2024 – 06-01-2024

  • Spearheaded membership strategy and landing website design to help ChompShop retain users and build online community, including user research, propose membership structure, construct design system

• Product Consultant · Penn Graduate Consulting Club2024-01-01 – 2024-05-01
• UX Designer · HealingHand Tech05-01-2023 – 10-01-2023

  • Designed B2B progress tracking and management software, creating low-to-high-fidelity prototypes, improving software and hardware compatibility and usability with constraints set by stakeholders. • Developed user flows informed by 20+ user interviews that aligned with user needs and business goals. • Executed design system update by utilizing Google Materials, designing dark mode and UI components.

• Digital Experience and UX Designer · UC San Diego Library08-01-2022 – 03-01-2023

  • Improved website navigation and accessibility score by adhering to WCAG 2.1 standards for 6,000+ users. • Led qualitative and quantitative user research to improve website flow and content structure, including planning and execution of in-depth stakeholder interviews, feature-focused tests, and rapid usability tests

• Product Designer · Faner Aroma09-01-2024

  • Spearheaded product design and strategy for IF/Red Dot design award winner dispenser product series • Conducted quantitative competitive analysis for consumer products • Led establishment, strategy, and branding for Faner’s retail e-commerce channel

Education

• University of PennsylvaniaMaster's degree, Integrated Product Design
• UC San DiegoCommunication (BA), Cognitive Science (BS), Interaction and Design
• Whittier Christian High School

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